Reviews

Review Details

• Review fromPam H

  Date: 04/19/2024

  1 star
  Scam~ordered 2 items delivered by them. Junk & defective. Called them &struggled to understand person there who said I had to go through vendor. Attempted same & was offered 15% off coupon having asked for refund.Why would I spend anymore $ for shoddy products?

• Review fromCheryl O.

  Date: 03/17/2024

  1 star
  I will never ever order online even when it says ************* company ..they say they are from **************, but they are not they are fricken ***** based .i ordered 3 items one was way to big, one was way to small. Wanted to return for refund, email said they would give me 11 00 back on a ****** order..so upset, i dont have that extra cash laying around purchased 2 dresses for a wedding thinking i could return whichever one didnt fit or i didnt like. Now im out ****** and no dress.

• Review fromJamie C

  Date: 08/14/2023

  1 star
  I purchased a dress from Evepes.com which I did not like the fabric nor the fit. It came from ***** (the package has ******* writing on it), the return label states "SF Express ... *********************." I wanted to return it, so I followed their return policy: I contacted them thru email for a Return Authorization to return the item and therefore get a refund. Policy did not state I would get a partial refund, nor did it mention anything at all about what would happen in the return transaction. Upon purchase, the invoice did not inform me of shipping cost or tax. Red flag! I could not at this point cancel the purchase like every other website Ive ever purchased from. Very alarming! ****** did send me an email stating they would not accept the return, but would I accept $6 instead. After two days, another email arrived which said the same thing but would I accept $9? I have not responded to either. I instead am warning ppl here on BBB NOT to purchase anything from an unfamiliar and foreign website. Their business policies are very shady and not in good faith. Once they quickly have your money, there's nothing you can do about it. They know our system: they won't accept a physical return of the item so I can't say I never received the item. But instead, they keep my $$. With this kind of treatment of ** customers, it's no wonder ******* economy is in the financial s*(&t storm they've created. Like the sharks swimming off their shores, that's just what their business is comprised of.

• Review fromSylvia E

  Date: 06/07/2023

  1 star
  **-express aka Keppal Fashion has failed to respond to my request for refund and return policy instructions. I purchased a dress online that does not fit, nor does it look as great as it did online. And the fabric is unacceptable. My requests for resolution have gone unacknowledged. I would like to know how to file a dispute with this company that advertised as a company based in **************. However, the shipping envelope has both Asian and ********** addresses.

• Review fromHong C

  Date: 05/18/2023

  1 star
  This ** branch of SF Express should not operate business at all. I had a mail from ***** thru SF Express. The mail went to this ** ** warehouse, relabeled a *** label, then delivered by *** to me. But, they attached the same *** label on some else's mail containing a debit card. The debit card was delivered to me by their mistake. I asked them to provide a shipping label and let me ship the card back to them. No response from them! After a couple of phone calls by me. They emailed me asking for the pic of the ***** CARD BELONGING to SOMEONE ELSE! Gmail tagged their CS email with a phishing alert. I refuse to provide the pic. Then, they asked me to pay a third party shipper and ship the card to the recipient of card directly, and they say they can only reimburse the shipping payment to my sender in *****. Their international CS has no common sense, and no capability to handle the job.

• Review fromDee P

  Date: 10/19/2022

  1 star
  I purchased a blouse. The sleeves are super skinny in proportion to the body of the blouse. I don't see any return info. or customer service number. I am very dissatisfied! I blame myself, I generally check BBB before purchasing from random sites. It has prevented situations like this more times than I can name!

• Review fromHerdestine S

  Date: 10/03/2022

  1 star
  I order clothing from this company not knowing ti was the same company last year that i sent back a package to be refunded and never got my refunds Now again this same company has ripped me off again. Selling under pretense buy sending me the wrong size and merchandise that looks nothing like the advertised photos online. I have called and they have a system that doesn't allow you to leave a messages or any customer service operators to respond . i have sent back a package last year that had three dresses in it and never heard anything from them .Not knowing , this company is the same one. I purchased more things I'm having major problems with merchandise that has not arrived and other ones which the order is in the wrong sizes.They sent me what is nothing like the photo and or right sizes ************ is refusing/ avoiding my refunds request and not returning any forms of communication. I have written and request by email and nothing is being done please help me to get them to communicate i will not let this go as just losses. i have emailed the company contact and have waited patiently Now they have not yet responded, i have pictures of what i sent back and the postage receipt > they got the return of the 3 dresses last year but didn't refund my money. this company needs to be investigated and shut down. the false advertisement and no customer service reps and or return correspondence or refunds policy that they are not honoring is not the way business is conducted because my order is over 100.. I am willing to fight them in small claims court . i just need a name to subpoena to court.