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Business Profile

Water Pollution Control

Trinity County Water Works District

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/16/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a house. water and electricity was turned off. there were noticeable broken plumbing pipes. purchased house as is. called P.U.D. faxed them buyers closing statement of ************************** and electric was on with in 1 hour. called water district office spoke with ***** and asked him to email me a application to turn on water. he asked the address. I gave him the address and then there was hesitation in his voice. He said he would try to email me an application. At 4:50 in the afternoon I received a email stating that the meter was pulled due to non payment of water bill and there would be a 250. reinstallation fee along with a 200. that would be held for a year and then if there was no late fees the 200. would be applied to the water bill. (I plan to rent this house with in a year and I want my deposit back. I don't want to give the renter my money. ..I do not feel I should pay 250. to reinstall a meter the water depart. chose to take out. They could very easily put a lock on the meter like they use to do in the past. This is a Bill the water depart has created against the previous owner. in email ***** states that he did not have any way to contact the owner nor did he know who the owner was. I have proof they new owner. he also states in a email that the water Department does not have to successfully make contact with a customer to turn the ********************** off.....I have drove past 71 ********* for 60 days watching it as is went up for sale and as soon as the price dropped I made an offer. I drove past the house two times minimum as I have to past it from my Residence. I never saw a notice posted on the residence as the front porch is very visible from the road. I do believe they are required to post a shut off notice. I do not feel I am responsible for a fee from a previous owner. I have paid my ****** deposit and gave the new account application. I would like my water on for health and fire safety. I have supporting documents of lies.   

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