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Business Profile

Cargo Containers

Pilot Freight Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cargo Containers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/28/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I order a fridge from lowes, your company delivered it and damaged the exsisting and new fridge in my home. The letch is broken on the old fridge and the new one wobbles. I can get lowes to correct the delivery for the new item but a claim was filed and no results. This is your company fault and it seem you all never reply to complaints. Dent claims. Leave matters unresolved. I hope this is not the case. Either repair or compensate my money for replacement.

    Business Response

    Date: 06/05/2023

     ************ is the best line to clear up this issue.

    Thank you.

    Customer Answer

    Date: 06/05/2023

     
    Complaint: 20115144

    I am rejecting this response because: I am not calling into your business anymore, if that was a way to resolve the damages you caused to my home, I do not think we would be at this point today. I am not here to chase you, but for you to investigate the issue, resolve the matter, and get back with me on a resolution. I have not goten that so your **** is not active, it does not lead to anything, and you are on hold for days and then the line hangs up. There is a claim, please look into it and get back with me. It is not for me to investigate my own complaint. You continue to ignore my complaints and now I see that it looks like I wont get much solved with this route asking me to call a 800 number. Were beyond a 800 call at this point. 

    Sincerely,

    ***********************

Pilot Freight Services is NOT a BBB Accredited Business.

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