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Business Profile

Garage Doors

Lion's Garage Doors and Gates

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Garage Doors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/10/2024

    Type:Service or Repair Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired this company to install new garage doors. I had rodent issues damaging through the older doors as they were chewing through the rubbers to get in causing infestation. ****** the owner assured me that the rubbers are thicker material, but that was false and the rubbers are very thin.He promised to fix and order new parts but did not. Since then he will not address any of my concerns nor resolve this matter.

    Business Response

    Date: 10/08/2024

    I'm replying on behalf of this complaint. I enclosed this statement.
     
    This is my response:

     

    Customer had purchased 2 new garage doors. Both new doors included
    new track, wheels and springs assembly. Both doors included climate seal
    for top and sides, the seal doors for the weather and unwanted critters.
    Both doors included rubber seal on bottom against ground. Critters on rodents
    asper agreement installed doors and cleaned up old doors and trash debri to dumps.
    Customer thanked us and appeared happy with results of job!
    I had hired a temporary helper in which I 1099 just for this job.
    His labor was under $600.00. I follow the California state law.
    2 weeks later called and said he wanted refund partial he had rats!
    He said he deserved rebate!
    I fulfilled job on customer purchased order!
    I fullifed purchase order and contract.
    I take pride in my work and I fullfilled this contract!
    I did excellent job.

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