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Business Profile

Interlock Devices

Life safer

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Interlock Devices.

Complaints

This profile includes complaints for Life safer's headquarters and its corporate-owned locations. To view all corporate locations, see

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Life safer has 2 locations, listed below.

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    • Life safer

      3475 Investment Blvd Unit 4 Hayward, CA 94545

    • Life safer

      23595 Cabot Blvd Hayward, CA 94545-1659

    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/03/2025

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 2nd and 3rd, 2025, I scheduled an appointment for installation services. During the initial conversation, the representative mentioned that the first month would be free and there would be a discount available for individuals participating in court-ordered programs. However, upon receiving the bill, I noticed that the first month was not free as promised.

      When I attempted to contact the company to address this discrepancy, I encountered difficulties reaching a representative either by phone or through their online chat service. After waiting for an hour, I finally spoke with an employee named **** who was unhelpful and dismissive. Despite my concerns, he transferred me back to the main queue instead of connecting me with the billing department, resulting in another hour of waiting only to have the call abruptly end.

      Additionally, I recently had my car recalibrated on Saturday and it is now displaying a message indicating that I will be locked out of my vehicle today. Unfortunately, the company's operating hours do not align with my work schedule, making it difficult to resolve this issue promptly. Despite my repeated requests to speak with a supervisor, I have been unable to reach anyone for assistance.

      It appears that this company is prioritizing profit over customer satisfaction by failing to provide the promised services and support. As consumers, we rely on our vehicles for transportation and should not be subjected to such unprofessional and inadequate service.

    • Initial Complaint

      Date:03/05/2025

      Type:Customer Service Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I met my Interlock device compliance date on 02/24/2025, I have requested for the device to be removed but Lifesafer is not helping me. I called on 02/28/2025 to request an appointment and was advised to submit the ** *** the same day, I submitted the form and had also visited my local *** to switch my Driver License to restricted. The restriction was imposed on 02/28/2025 ad Lifesafer was advised. I have since called multiple time to set up an appoint to have the device removed. Lifesafer is refusing to schedule me for an appoint that is on or before my next calibration due date. I am scheduled to have the device recalibrated on 03/07/2025 where I will be required to pay the fee. Lifesafer is saying that the earliest I can be scheduled in 03/17/2025, the store that does my calibrations has advise me that they have availability as early as today n that they would just need the removal approval to be notated in my case file. Instead, Lifesafer is changing me an addition 10 days to recalibrate and will then charge me a fee to remove the device all within the same month. If I am already scheduled to go in on 03/07/2025 there is no reason why the removal can not be done on that day.

    • Initial Complaint

      Date:09/22/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I when on the sep16 ***** to get my interlock device removed and they took all day. they had told me something went wrong in my car and they tried to blame me for it . That my there was something wrong with it. my fiance when on ******** as she had recently had ankle surgery. she spoke to their boss and he said they would talk to the people that take care of the uber . He told her they would refund the removal charge and pay for the uber/lyfts used while the car was getting fixed. She wrote down the adresses and the times. they said they would get us the ubers. They did provide an uber that day to our first location to ************ . after that they told u that the car would be fixed the next day. we attempted to contact the lifesafer in ******* : ******************************************************************. No Answer, we tried contacting the gentement that helped us as he gave us his personal number to get a hold of him. When we received no communication we contacted the company and they stated they are closed saturday and sunday. We waited, on midnight sunday he contacted us and said our car was ready and that he would drop it off in our home. he called couple times and send a message. As we were sleeping we did not answer. The next morning he called me and my fiance at 6 am . we were getting ready and missed the call. around 8 am we arrived at the location and said the guy said our car was ready . My fiance proceed to ask about the uber/lyft rides we had to use to get around . He told u he would contact the boss, and get back to us . Since then they dont answer or call us back . we have tried multiple attempts calling the location and nothing. I work 7-7 and cant go at the moment until my day of this wednesday. We had to waist $233.75 on ubers/lyft . That money we count on for our bills. We can't afford losing this much. we just trusted their word.

    Life safer is NOT a BBB Accredited Business.

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