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Business Profile

Moving Companies

NOR-CAL Moving Services

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for NOR-CAL Moving Services's headquarters and its corporate-owned locations. To view all corporate locations, see

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NOR-CAL Moving Services has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/22/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company ask for a $963.00 down of the $4,700 initial price quote. I did so and two weeks later they changed the quote to $12,000 payment.

      Business Response

      Date: 02/23/2023

      Hi Al,

      I am afraid that you submitted a complaint for a different company. We are not Moving Services SP in ********* as shown in the image you attached. We are NOR-CAL Moving Services based in *******, **. You are not listed as our customer.

       

      Sincerely,

      NOR-CAL Moving Services

       

    • Initial Complaint

      Date:08/05/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Complaint: 17678031

      I am rejecting this response because: while I agree with what they say, I will not release them from liability until the situation is resolved.  When I get a response and we settle the issue I will be happy to accept their repose but for now, no.  I hope that makes sense. 

      Sincerely,

      *******************erefore causing my clothing to be ruined. They took items out of my personally packed boxes and put them in other areas so that they could put more things into the boxes. This was an utter invasion of privacy. The moving process with NorCal Moving and Allied *** lines was deplorable, unprofessional and disappointing. While I am attaching photos of the items mentioned above, there are many more issues and photos I could include if need be. Thank you

      Business Response

      Date: 08/12/2022

      We have been in communication with ***************** and have had a detailed discussion about the specific issues surrounding her move.  We have committed to addressing the performance issues with the driver and will provide that specific feedback to him directly.  Additionally, our owners are reviewing her request for a significant refund and will work with ***************** to find an agreeable adjustment. One of our executives will be the point of contact for her in order to avoid any further communication breakdowns. 

      Business Response

      Date: 09/01/2022

      It is unfortunate that Mrs. ******* relocation did not meet her expectations but after initial attempts to reconcile things with her, we find that we are unable to meet her demands. While we have already settled her submitted claims for damages, we have directed **************** to present everything else to the **************** Team of ******************** *** Lines since her move occurred under their hauling authority. They will be the main point of contact with ****************, and they have informed her of the steps in going to arbitration.

      Customer Answer

      Date: 09/02/2022

       
      Complaint: 17678031

      I am rejecting this response because: I have filed a complaint both with Allied and Nor Cal.  I reject the fact that ******* is saying I will be dealing only with Allied when I am still dealing with *******.  Additionally, Nor *** Ownership offered me $6000 to settle this claim.  When I wanted to discuss the offer more, I was then told that the owners of the company did not know the law and that they were not able to offer me any money.  What kind of owner does not know the law and makes an offer only to renege?  This is absurd and another example of their bait and switch tactics.  Totally unprofessional and disappointing. 

      Sincerely,

      *******************

      Business Response

      Date: 09/07/2022

      At this point, any communication will need to go through the **************** Team of ******************** *** Lines since Mrs. ******* move occurred under their hauling authority. They will be the main point of contact with ****************, and they have informed her of the steps in going to arbitration.

      Customer Answer

      Date: 09/08/2022

       
      Complaint: 17678031

      I am rejecting this response because: the inappropriate unprofessional contact was performed at NOR CAL Moving Services warehouse in ******* by their people.  I am continuing to work with ******* MOVING 

      Sincerely,

      *******************

    NOR-CAL Moving Services is BBB Accredited.

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