We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Network Security

CrushVirus.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Network Security.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/09/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In June of 2023 crush virus installed window 11 on my computer which is not capable of running window 11. My computer originally had window 10 when I bought it new. I had a computer expert look at my computer and he told me about the problem and reinstalled window 10 and I have had no issues. He told me that ***** *** should of seen that when he installed window 11. I would like the $599 I payed returned. When I talked to ***** about this he hung up on me and blocked his number. I called their customer service number and explained the issue and told them to have ***** **** me back Thank You *** ******

  • Initial Complaint

    Date:07/17/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I looked up a phone number for Bitdefender ************ Directed me to this phone number. The IT claimed that Bitdefender wasn't the *********** needed to Upgrade to Windows 10 Pro for $400. I told them I could get it for a better price elsewhere & they went down to $199.99. They spent 3 Hours trying to calling me back, because I didn't want to give my password. The tech called when he was finished installing & was still remotely in my PC. He went into my email, clicked the email from their website & elected signed for me for them to withdraw the charge! I said I wasn't comfortable with that, but it was done anyway. When I said something didn't feel right, he showed my my operating system was now ******************* when I asked why not Windows 10 Pro like he said at the beginning of the call, I was given an explanation that they are the same thing. I know that isn't true & it wasn't what was agreed to. I called ACTUAL Bitdefender afterwards regarding my account & it was explained that they weren't who they said they were & I should take my PC somewhere because I was just scammed. I called one of the 888 numbers back that called me - he told me to turn off my PC - then wanted me to turn it back on. When I asked the name of their company- it threw him off guard, he pretended not to hear me clearly then at the 4th time he lied & said Bitdefender. I want a ************ my PC has been compromised. I think they should pay some type of compensation for me to undo the damage they've caused to my PC. Which is as slow as ever until I turned it off & have to leave it off until I figure out how to fix this.

CrushVirus.com is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.