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Business Profile

Mailing Services

The UPS Store

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mailing Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/02/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Seeking reimbursement for a ** delivered to *** on 12/20/22 *** allowed a different customer to take our ** along w/their packages from a secure storeroom. It was missing 1 week before finally being returned to ***. We assume the box has been opened (*** didnt dispute) rendering it no longer new. We also dont know if it was tampered with, damaged, or even exchanged. While it was missing, *** asked for docs they already had (tracking, delivery) we responded to duplicative requests for invoice shipping confirmation. To their credit, by 12/23 *** had identified the staff customer involved (reportedly emailed called but no initial response). By then we just wanted the ** replaced. Our request was escalated to 2 managers to owner ***. On a 12/29 call, *** asked us to come get the ** from the UPS store return to ****** for exchange because they have a lenient return policy. This was not satisfactory because a) we paid $872.13 on sale the cost to-date is $1,005.98 (subject to change); b) informed *** that we had contacted ****** re: our options the week prior. ****** said if tracking showed the package was successfully delivered signed for at the delivery site then their obligation was fulfilled our recourse was w/the recipient (***); c) *** did agree to pay price difference if we return the **, but were uncomfortable defrauding ****** to replace an item that *** signed for failed to safekeep. *** grew increasingly agitated/rude said he would return the ** reimburse us the difference. Its unlikely ****** will exchange/or process a refund for a person not on the account, it is still fraudulent. *** grew verbally belligerent the call was no longer productive. Were uncomfortable speaking w/*** due to his aggressive verbal exchange. We feel the best recourse now is to be reimbursed sufficient for us to order a new ** w/extended warranty from ******.

The UPS Store is NOT a BBB Accredited Business.

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