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Business Profile

Drug Addiction Treatment

Hemet Valley Recovery Center & Sage Retreat

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Drug Addiction Treatment.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/26/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 08/14/24, I entered the recovery program at this facility. I surrendered my property including my own medications that i brought from home. I completed the program and was released on 08/19/24. When my property was returned, my medications were missing. When i inquired about them, I was told that i didnt bring anything with me during the intake process. Ive since requested for video footage of the intake process to be reviewed for it will show that I held the medications in my hand and showed them to the nurse, but I have received no response.

    Business Response

    Date: 09/09/2024

    Crystal

    9/9/24
    Better Business Bureau
    *******************************
    ******, **. 93711
    Attn: ***************************
    **********************************************

    RE: ***************************
    Complaint ID# ********

    Dear ***************************,

    Thank you for bringing the complaint from ***************************, dated 8/20/24, to our attention. ******************** was a patient in our detox unit from 8/14/24 to 8/19/24. Upon his admission, he brought a bottle containing a mixture of three different medications. To log and store these medications safely, they first needed to be identified by the pharmacy.

    On 8/20/24 When ******************** later called to inquire about his medications, the staff member he spoke with was unaware that the medications were with the pharmacy and mistakenly informed him that there were no medications for him at the facility. I was notified about the situation and informed staff that the medications were on the unit and were to be returned when patient arrived.

    On 8/22/24 ******************** returned to the facility and was returned his medications by our Program Manager ************************* at 1042am.

    At Hemet Valley Recovery the safety of our patients is of the utmost importance, we strive to provide an environment that is not only safe but supportive and non-judgmental. It is our pleasure to work closely with you and if there is any further questions or assistance needed please feel free to reach out at any time.

    Respectfully,

    ***********************, BSN, RN
    Clinical Nurse Manager
    Hemet Valley Recovery Center
    Office Phone: ***********************
    Fax: **************

Hemet Valley Recovery Center & Sage Retreat is NOT a BBB Accredited Business.

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