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Business Profile

Glass Repair

Valley Glass & Mirror Hemet

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Glass Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/14/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    2-9-24. $345.60 Tabletop glass 42" circle, 18 1/8 x 473/4 Deposit two hundred dollars. . The staff is very Discrimination & prejudiced and rude. Got disrespect for mo reasons. No respect to coustemer. As a customer i was treated very demeanor. I immediately cancel my job never got started they are stealing money from customers. I have my contract. Was sopost to resive $200 if full refundI i was given $150 refund doesn't never was told their was a retaking fees about 10%. Restocking fee my order is a will call order. that I have. They never came out to my house. And I like to complain about this glass Valley glass near company at 179 *************************** in Hemet, *****.

    Business Response

    Date: 03/04/2024

    Dear ***************************,

    We sincerely apologize for any inconvenience you may have experienced and appreciate you bringing this matter to our attention. We take customer feedback seriously and are committed to addressing your concerns.

    Firstly, we apologize if you felt discriminated against or experienced rudeness from our staff. We hire quality staff and to date this is the first complaint of this kind that we have received. With that being said, we have a very strict policy against any form of discrimination or disrespect, and we are genuinely sorry if you felt that way during your interaction with us.

    Regarding the refund discrepancy, we do have a restocking fee of 10% as previously mentioned.  We understand this might not have been explicitly communicated and would like to discuss this further with you. Please reach out to our offices at your convenience. 

    With regards to the incomplete refund, please contact our office at your convince to speak with management. We are committed to rectifying this immediately and will ensure that the remaining $50 is promptly returned to you. Our goal is to provide fair and transparent service, and we regret any inconvenience caused.

    Once again, we sincerely apologize for the frustration and inconvenience you have experienced. We value your feedback as it helps us improve our services. If there is anything else we can do to address your concerns or if you have further questions, please feel free to contact us directly.

    Thank you again for bringing this to our attention, and we appreciate your understanding.
    Best regards,
    Valley Glass & Mirror

Valley Glass & Mirror Hemet is NOT a BBB Accredited Business.

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