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Business Profile

Ophthalmology

Inland Eye Specialists

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ophthalmology.

Complaints

This profile includes complaints for Inland Eye Specialists's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Inland Eye Specialists has 7 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Inland Eye Specialists

      3953 W Stetson Ave Hemet, CA 92545-9687

    • Inland Eye Specialists

      31950 Temecula Pkwy Ste B-7 Temecula, CA 92592-9497

    • Inland Eye Specialists

      27168 Newport Rd Ste 4 Menifee, CA 92584-7383

    • Inland Eye Specialists

      25460 Medical Center Dr Ste 103 Murrieta, CA 92562-5985

    • Inland Eye Specialists

      16615 Dove Canyon Road Suite 105 San Diego, CA 92127

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/28/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid a “new patient eye exam” fee of $335. My insurance company then paid the same fee.
      I requested a refund for my payment.
      I was promised a refund.
      It has now been over two months. I have still received no refund. I am a retiree living on a fixed income.
      This is much needed money in my life.
      Thank you so much for your help.

      Business Response

      Date: 10/18/2022

      Hi ******,

      ***** ******* came to the office for a medical exam w/RFX with DSM on 5/27/22.   Paid 65 dollars for all the Medicare claims.  Medicare was billed with an error in the diagnosis.  Diagnosis must be listed for all Medicare claims.

      Patient received a statement due to Medicare denial and called to speak to billing.  Billing dept rebilled with diagnosis but patient still paid the $335.00.   Patient called again on 8/9/22 and requested a refund.  This request was not sent to our normal refund person but online through our IT refund request portal on 8/9/22.   Patient called again on 9/21/22 asking for status on refund and said he would file with the BBB if he did not receive refund in one week.  A refund was issued on 9/22/22 by Theresa Richards in our Dallas corporate office for $335.00 back to patients' card on file ending in *1754.

      Thanks
      **** *******
      Director of Operations
      Inland Eye Specialists

    Inland Eye Specialists is NOT a BBB Accredited Business.

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