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Business Profile

Spa

Timeless Spa

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Spa.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/09/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On may 21st I was looking to get a service done by timeless spa ***********. They also go by girlbeautya. Thats what the $50 charge is under. I went through there website and went through scheduling process. Said deposits are not refundable and I agreed due to wanting the service done. After submitting the deposit and receiving email confirmation, I noticed that rest of money due at the time of your appointment is due in cash only. They did state this beforehand. Nothing is stated about being cash only once you get to your appointment. I emailed them and nothing. This is something that should be stated beforehand and not after you have made the deposit. If this was mentioned before hand I would have never made the appointment and waited to have cash in hand. I thought I was able to use my credit card (the same one I made the deposit with) at my appointment to pay the remaining balance. I have sent email that I just shared no response. I have messaged them on their instagram multiple times to help me resolve this issue and never heard back from anyone. My appointment was may 31st at 12:45pm. On that morning I started to receive texts. I mentioned that I wasnt showing up to my appointment due to an issue of not being able to use the same card I used for deposit and cash only was not stated before making the deposit. They said that they will have a manger reach out and still nothing. This is some type of scam for people not to be able to get out of a service. They also mentioned that their card processor is down when I received the email after paying the deposit. I dont understand how its down if its taking online payments with peoples debit or credit cards. They can use the same process in person to send me a invoice so I can pay with my credit card. Something is not adding up.

Timeless Spa is NOT a BBB Accredited Business.

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