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Business Profile

Acupuncturist

HD Health and Beauty

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Acupuncturist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/05/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a few procedures done 3 weeks ago. All of them required follow ups to correct problems. The last procedure was a lip filler that I had paid $300 two weeks ago.I went back a week later because my upper lip keeps thinning out and literally tucks in.I had to pay another $150 to “fix it “, I called them last week to let them know it still the same or worse. I can’t allow them to keep experimenting with injections and continue to mess up my face ,smile and speech. I went to another clinic for a consultation and was told that it shows they have no technique or experience. I was bruised and swollen for over a week and I still have lumps all over my lips and cheeks. I refuse to let them continue to hurt me and possible cause nerve damage due to improper injection administration.my whole face is broken out in hives. I believe they are using cheap products and not authentic products as they advertise. The Dr said I look fine but I have limited movement of my mouth, lips are thin and full of lumps and my skin is broken out. It has to be to my satisfaction not hers. I have our text messages where she just wants to continue to inject me without guaranteeing her work. They also have several bad reviews with the same exact issues as mine. I would like my $450 refunded to get this fixed. I also paid her $780 for a facial and some fillers that are completely gone 3 weeks later.

    Business Response

    Date: 06/05/2023

    In response to ****** *****’s statement, her complaints were unjustified and false. She charged back her payment to us in April, which we disputed and won. Please open attached files for more details. 

    Customer Answer

    Date: 06/06/2023

     I am rejecting this response because: This business has plenty of complaints and they will not show  proper licensing for the services they provide. My bank refunded my payment because they never replied to them. Please have them show proof that they won the dispute. They also stopped replying to me and I currently have spent over $500 to correct the improper procedures that they performed.



HD Health and Beauty is NOT a BBB Accredited Business.

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