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Business Profile

Auto Accessories

Primo Auto Salvage

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Accessories.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/21/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I PURCHASED AN ENGINE FROM THIS BUSINESS ON 2/12/25, TURNED OUT TO BE A BAD ENGINE , 4 WEEKS LATER A RECEIVED A 2ND ENGINE AND THE ENGINE IS NOT EVEN COMPATABLE WITH MY VEHICLE. IT IS HARD TO GET A HOLD OF ANYONE IN THIE BUSNIESS AND WHEN THEY ANSWER THERE IS NO SOLUTION. A LOT OF LABOR HAS BEEN PUT INTO MY VEHICLE AND NO ISSUES HAVE BEEN RESOLVED SINCE THE BUSINESS KEEP PROVIDING ME WITH BAD ENGINES.

  • Initial Complaint

    Date:02/21/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased an engine from this company ( ***) prior to purchase i was told engine was in perfect condition and they provide 1 year warranty, engine was dropped off to me damaged and parts on engine were broken, i informed them of the damages, showed them with face ************** *** informed me he was going to give a discount and provide me with all the replacement parts needed. I requested the invoice during drop off he said he will email me once he gets to the office. It has been over 3 week and i have not received the parts or my invoice of purchase. I asked *** to have the engine returned and he said he will not take the engine back. I would either like to return the engine and receive a refund or have them honor the agreement.

Primo Auto Salvage is NOT a BBB Accredited Business.

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