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Business Profile

Auto Auction

High Desert Public Auto Auction

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Auction.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/14/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 12th 2024 My Husband and I purchased an As Is Vehicle (2014 Dodge Durango) from the High Desert Auto Auction. They drove the vehicle out of the warehouse and gave bidders the opportunity to ask the driver questions such as what mileage and If there are any issues with the vehicle. The driver advertised the vehicle as having ******* miles so we bid up to $4,500 dollars and won the bid, with an addition $400 processing fee ontop of the bid as well as a $300 dollar deposit and $100 dollar holding fee to keep the vehicle overnight as we did not have cash on hand. We picked up the vehicle monday morning 5/12/2025 and noticed some mechanical issues which we understood we were now responsible for because it is an As-Is Vehicle, we took it to a mechanic shop and they let us know the vehicle actually had some pretty significant issues and we decided to try and re sell the vehicle as is because it would be to great of a loss to invest in the repairs. We consulted websites such as carmax and carvana but upon entering the odometer reading onto carvana it kept saying there was an error so I called the Experian help line and the representative was able to send me a complete copy of the odometer reading report from the date of original ownership. The auction themselves reported the vehicle as being 171k miles and the meter is reading back 111k, clearly the meter had been reversed. Because of this I am unable to register the vehicle as well as resell it.

  • Initial Complaint

    Date:12/07/2022

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a Nissan Altima from there public auction I paid 1600 for the vehicle n 400 for paperwork to be processed. So by the time I was home with this car my tags would be in the mail n I would have no problem registering my new car. Well when I went to my local DMV they told me I had to get a bonded title due to my car was from out of states. It was from Tijuana Mexico. So I get pulled over for tags not legal n car impounded n now I can not access my vehicle due to I was incapable putting my car into my name plz help me or return my calls

High Desert Public Auto Auction is NOT a BBB Accredited Business.

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