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Business Profile

Small Engine Repair

Rezurxn Speed and Marine

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Small Engine Repair.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/20/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have taken my car here 3 times prior and havent had any issues before. I have been upgrading everything on my car and the last thing I was going to have done was put a racing transmission in it. At the time I didn't have the money, but he kept calling me to let me know he just got a good transmission in and he would give me a good deal. I told him I didn't have the money yet, when I did I would give him a call. On Jan 17 2025 I dropped off my car and 4k to replace the transmission. The owner stated he will have it done in 2 weeks. I called him numerous times, at first he said he injured his hand and said it would be ready in a couple more weeks. I called him more times and left hime many voicemails, I drove by and the shop was closed. I went there when his car was there and he wouldnt answer the door. The 2nd week in April I got ahold of him and he said he would call me to pick it up the following Tuesday on the 15th. I call him again multiple times asking him to just give my car and the money back so I can go elsewhere. My car is sitting in the back looks horrible from the weather. Doesn't look like any thing has been done to it. The rims and tires look like they have been scraped along a curb. Just want to pick it up get my money back. Now it's to the point I will be meeting the sheriff there this week, he has had my car for 4 months almost 5 now.

  • Initial Complaint

    Date:12/27/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I dropped my car off to this shop to have my engine rebuild on my 2016 Camaro on August 18 2024 and today is now December 27th 2024. I have had 0 communication with shop owner. The shopndoes not accept walk in customers due to short staffness so they communicate through email. I have emailed them twice on November 4th and December 11th. I even left a note on the shop door on December 19th and still have heard nothing about the status of my car. I gave them 8 thousand dollars to do a job and now have my car and are not answering any attempts of communication.

  • Initial Complaint

    Date:11/04/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took my 1975 Chevy Nova to Rezurxn on September 25, 2021 and paid $2211 for parts and labor for a replacement wiring harness. The job has not been completed in the past year after it was promised to me multiple times. Work has not started on my car and I have called repeatedly asking to pick up the car so I can take it elsewhere. The shop owner cannot be reached by phone and the shop has not been open during posted business hours when I have driven by on several occasions in the past two months. I want pick up my car, keep the wiring harness I paid for and receive a full refund for labor.

Rezurxn Speed and Marine is NOT a BBB Accredited Business.

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