Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 02/18/23, Yaamava gifted me Santana tickets. I then posted the tickets for sale. Shortly thereafter, my host called to tell me the tribe revoked the tickets. None of their advertising stipulates that you can't resell tickets or gifts. It's not fair to assume that someone knows your terms & conditions without communicating them clearly. And once you give something away, it's not yours to take away.
  
  However, my complaint is really based on their persistent and pervasive practice of bait-and-switch. I am often promised one thing only to be told they have "run out" and given something less valuable, usually free play which converts at around 30%. Here are some examples:
  
  1. A Gucci bracelet and men's cufflink set. When I arrived, I was given a ticket for a vacuum instead. My host resolved the issue after a lot of pain. This was a casino-wide issue. People were promised one thing and got another: Gucci vs Pandora bracelet; high end massager vs Pandora bracelet, etc.
  
  2. I was promised a $200 Visa gift card only to be forced into free play because they "sold out." When I mentioned the bait-and-switch issue and stood my ground, the agent produced a $200 gift card right there and then, which made it clear they were not being honest.
  
  3. I was promised a Coach Kitt 26 Leather Messenger Crossbody Bag only to be told they were "sold out." However, when I went to speak to someone about it, I could see that they had boxes of the "sold out" bag. What's worse is that the people right next to me in line were given the exact bag that was "sold out." Also, the retail price of the bag was between $175-$225; my free play option was valued at $125.
  
  If you read their reviews, you can see many other examples which show a pattern of predatory and harmful marketing. I do not believe they intend to follow through on some of their offers; instead, they will force you into an option to maximize revenue.
  
  Yaamava needs to do better!

  Business Response

  Date: 02/27/2023

  **** –

  
  
  

  Thank you for reaching out with your
  concerns.  I apologize for you feeling
  misled by our promotional gifts that are given to our guests in appreciation of
  their play at our Resort & Casino. 
  All rules are stated for every promotion and terms and conditions.  It is the responsibility of each participant
  in the promotional offering to be aware of these rules.

  
  
  

  The rules clearly state that guests cannot
  resell the tickets when gifted free concert tickets.  As for the gift promotions you participated
  in, we offer options when we run out of gifts at the moment in order to not
  waste guests time while staff members locate any spare guests that may be left.

  
  
  

  Again I apologize for your experience.  Please remember that participating in any
  promotions Yaamava' Resort & Casino offers is voluntary and not a
  requirement of any guest.  Considering
  that all of the gifts you are requesting were gifts and not purchases, we do
  not agree with your desired settlement.

  
  
  

  If you have any questions or concerns, please
  get in touch with us at ******************@Yaamava.com

  
  
  

  - Yaamava’ Resort & Casino

  Customer Answer

  Date: 02/27/2023

   I am rejecting this response because:

  
  

  With regards to the Santana tickets, I overlooked the resale portion in the terms and conditions. I apologize for this mistake and take full accountability; I don't expect to be reimbursed for the tickets. 

  
  

  However, I would like to publicly address that many patrons who were promised tickets did not receive them. Some of these people drove from very far away, took the day off work, and stood in a 2-3 hour line. One gentleman arrived two hours early, after he had claimed his tickets, and was told that all tickets were given away; when he asked an employee if the tickets were a scam, the employee stated that it was. 

  
  

  With regards to the Coach purse, I'd like reimbursement. Based on my past experiences and public reviews, Yaamava has a pattern of luring people in with a promotion: gifts; gift cards; concert tickets; free play; etc. and then switching it up or denying the promotion altogether. It's logical to conclude that Yaamava didn't run out of the purse when I saw boxes of the "sold out" purse in front of me and the two people next to me received the "sold out" purse. Instead, Yaamava tried to lure me in with a purse that had a retail value of $175-225 and then tried to short-change me with $125 free play (which converts at around 30% for a cash value of $37.50). When I asked to speak to a supervisor to receive the gift, I was told that I'd have to wait around 4-5 hours to resolve this issue, which was not acceptable.

  
  

  Although Yaamava states that participating in promotions is voluntary and not a requirement, they fail to address their responsibility. Patrons believe that Yaamava will act in good faith. Their disclaimers do not absolve predatory and harmful marketing. 

  
  

  I would like Yaamava to do better: for myself; for others; and for themselves. Bring Yawa to life. 

  
  

  Business Response

  Date: 03/01/2023

  **** –

  
  
  

  I can understand the frustration people feel when told they
  have the opportunity to receive free concert tickets, and when they arrive at
  the resort, we have run out of tickets. Unfortunately,
  we do not have anything to offer the guests in these cases as the concert has
  been sold out.

  
  
  

  As for promotion gifts, there is the issue where guests come
  to receive their gifts, and unlike with the concert tickets, we offer an alternative
  gift as an appeasement for running out of the marketed gift.  In each case you mentioned, you were given an
  appeasement when you arrived to pick up your gift.  I understand this is not the outcome you wished
  for at the time or now, but you were given another option instead of the gift.

  
  
  

  Yaamava’ Resort & Casino offers gifts to our guests to
  show appreciation for their patronage. 
  We are not marketing to all guests to come and make a purchase, but we give
  a select group of people the opportunity for a free gift.  As those gifts run out, we offer alternative
  options as appeasement.  We never force a
  guest to accept the gift or the appeasement.

  
  
  

  I will bring your concerns to the management team so we can
  work towards providing a better offering to our guests in the future.  Thank you for bringing your concerns to our
  attention.

• Initial Complaint

  Date:01/14/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I visited Yaamava casino in early Nov 2022 and it was a terrible experience. All restaurants were so full that many people couldn’t get in to eat until after midnight, even at the cafe. So many people were buying what they could to snack on at the gift shop, including myself. I bought a bag of chips and a candy bar. Paid with my debit card. After midnight, I was finally able to be seated for a meal at the cafe upstairs after waiting in line, staring at open tables for 45 minutes. Paid for dinner with my debit card. Those were the only two places I used my debit card in the whole place the entire time I was there. Vowed to never go back there because it was such a horrible experience. Fast forward to today (Jan. 14th, 2023) and I wake up and see an unauthorized debit card purchase on my account that happened TODAY. I’m not at the casino, I haven’t been there in months and I will never be going back. Either their card processing machines are compromised or someone who works in the cafe took a photo of my debit card when processing my payment and saved the info for a rainy day. I called the casino, they say they can’t track anything from their ATMs for that amount and can’t actually check the amount against anything else until the card machines are closed and batched. So my money is gone until things are fully closed out on the next bank business day which will be Tuesday because Monday is a holiday. What seems fishy to me is that I’ve received two marketing emails from Yaamava today when I unsubscribed from emails shortly after that dreadful visit. Haven’t received emails from them in two months but now, on the day when they’ve stolen my money, they’re now sending me multiple emails in one day?

  Business Response

  Date: 01/19/2023

  ******* -

  
  

  Thank you for the feedback; we are sorry about your experience.  We do get very busy and recommend guests make a reservation at a restaurant prior to arriving at the resort.  While this does not change your experience, I am concerned about the charge that was made.  I will be reaching out to you to get more information regarding the charge so we can fix this error.  Once again, I apologize for this experience.

  
  

  -Yaamava' Resort & Casino

• Initial Complaint

  Date:01/08/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During my visit on 12/16/2022 video surveillance will show me getting a new rewards card from Club Serrano and staff scanned by government ID CA DMV Driver License.  I have requested them to delete any and all records hard/soft copies of my CA DMV Driver License including document shredding.  They have not returned my online correspondence with an email or telephone call for confirmation.  Staff lied and stated it was mandatory even after I told him it was against the law and a federal offense, he then stated Indian reservations don't abide to state or federal laws. Have them shred hard copies and delete all electronic soft copies, elc.  Or I can call law enforcement due to their nefarious reasons/intent including harassment, invasions of privacy, voyeurism, and other crimes and also file civil actions against them.
  
  Title 34 of USC Section 30501 statute directs the Department of Justice to speed up the review of hate crimes for bringing charges, up to 20 years to life in prison, and Title 18 of USC Sections 241, 242, 245, 249, 42 USC 3631 Criminal Interference to Fair Housing, 18 USC Ch. 31: EMBEZZLEMENT AND THEFT, For Guidance No Rebellions or Sabotage per Title 18 USC 2156
  
  Federal law prohibits the copying of US Government issued ID cards. Furthermore, revoking consent/authorization for CA DMV Driver License a government ID to be photocopied and or scanned, etc.  It's illegal to take photographs, photocopy, scan, etc. government IDs, unless it's voluntary, knowingly, and consensual.  Now they have to delete and/or shred my records and ID as I revoke my consent, authorization, and permission. Invasions of Privacy, Harassments and more.  Thus, must be advised and informed properly and legitimately of your rights and the laws. Destruction/Shredding Hard & Soft Copies of CA DMV GOVERNMENT ID for Invasions of Privacy and Harassments, person has records but failed to provide: CA CIV CODE 1798.56. Any person who willfully obtains any record containing personal information from an agency (CA DMV) or persons under false pretenses shall be guilty of a misdemeanor and fined not more than five thousand dollars ($5,000), or imprisoned not more than one year, or both, & Title 18 USC 241, 242, 245 up to 20 years to life in prison.  Title 18, US Code Part I, Chapter 33, Section 701. Official badges, identification cards, other insignia, Cal. Civ. Code § 1747.08(a) and USA PATRIOT Act Section 326 delete records.
  
  It was voluntary after staff said it was mandatory, he lied and I volunteered my ID to them, so they must now delete my scanned government ID from 12/16/2022 Yaamava Resort & Casino Club Serrano visit and call for me for confirmation.

  Business Response

  Date: 01/19/2023

  ***** -

  
  

  Thank you for the feedback; we are sorry about your experience.  From reading through your statement, it sounds like you no longer wish to be part of the player's club here at Yaamava' Resort & Casino.  We can assist you with deleting your Club Serrano account.  Membership to Club Serrano is not a requirement to play here at the resort.  However, it is our policy to have an ID on file for all of our members.  If you do wish to discuss this further, I'd be more than happy to answer any questions you have.

  
  

  -Yaamava' Resort & Casino

  Customer Answer

  Date: 01/19/2023

   I am rejecting this response because:
  
  
  
  Have them call me to confirm the deletion of my scanned or photocopied government ID, and compensate me. I was in a hurry, I can file a civil action in the Courts. 

  
  

  
  During my visit on 12/16/2022 video surveillance will show me getting a new rewards card from Club Serrano and staff scanned by government ID CA DMV Driver License.  I have requested them to delete any and all records hard/soft copies of my CA DMV Driver License including document shredding.  They have not returned my online correspondence with an email or telephone call for confirmation.  Staff lied and stated it was mandatory even after I told him it was against the law and a federal offense, he then stated Indian reservations don't abide by state or federal laws. Have them shred hard copies and delete all electronic soft copies, elc.  Or I can call law enforcement due to their nefarious reasons/intent including harassment, invasions of privacy, voyeurism, and other crimes and also file civil actions against them.
  
  Title 34 of USC Section 30501 statute directs the Department of Justice to speed up the review of hate crimes for bringing charges, up to 20 years to life in prison, and Title 18 of USC Sections 241, 242, 245, 249, 42 USC 3631 Criminal Interference to Fair Housing, 18 USC Ch. 31: EMBEZZLEMENT AND THEFT, For Guidance No Rebellions or Sabotage per Title 18 USC 2156
  
  Federal law prohibits the copying of US Government issued ID cards. Furthermore, revoking consent/authorization for CA DMV Driver License a government ID to be photocopied and or scanned, etc.  It's illegal to take photographs, photocopy, scan, etc. government IDs, unless it's voluntary, knowingly, and consensual.  Now they have to delete and/or shred my records and ID as I revoke my consent, authorization, and permission. Invasions of Privacy, Harassments and more.  Thus, must be advised and informed properly and legitimately of your rights and the laws. Destruction/Shredding Hard & Soft Copies of CA DMV GOVERNMENT ID for Invasions of Privacy and Harassments, person has records but failed to provide: CA CIV CODE 1798.56. Any person who willfully obtains any record containing personal information from an agency (CA DMV) or persons under false pretenses shall be guilty of a misdemeanor and fined not more than five thousand dollars ($5,000), or imprisoned not more than one year, or both, & Title 18 USC 241, 242, 245 up to 20 years to life in prison.  Title 18, US Code Part I, Chapter 33, Section 701. Official badges, identification cards, other insignia, Cal. Civ. Code § 1747.08(a) and USA PATRIOT Act Section 326 delete records.
  
  It was voluntary after staff said it was mandatory, he lied and I volunteered my ID to them, so they must now delete my scanned government ID from 12/16/2022 Yaamava Resort & Casino Club Serrano visit and call for me for confirmation.  I was in hurry, I can file a civil action in the Courts.

  Business Response

  Date: 02/06/2023

  ***** –

  
  
  

   

  
  
  

  I’ve read through your complaint on the BBB website and attempted
  to call you as you requested, but I have been unsuccessful in reaching you. Therefore, I’m emailing you to advise you that
  your request has been granted, and we have canceled your Club Serrano account
  and deleted your identification.

  
  
  

   

  
  
  

  I appreciate your patience with this process.  As I responded on the website, you can play
  at Yaamava’ without being a Club Serrano member.

  
  
  

   

• Initial Complaint

  Date:11/20/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 2nd 2022, I called Yaamava to schedule my honeymoon, a stay of two nights, over the phone. The agent said they would charge $200 per night to my card. They lied. They charged $750.
  
  On November 20 2022, we checked in and they said that they'd take an additional $100 per night for incidentals. They charged me $695. Another lie. If you have a credit limit, or finite funds, steer clear of this place. They will charge you to hell and lie about it the while time.

  Business Response

  Date: 12/05/2022

  ****** -

  Thank you for the feedback; we are sorry about your experience.  Based on your experience, we reached out to the team to try and learn what occurred.  This reservation was reserved with one of our Supervisors in VIP services. The reservation was at a discounted rate which requires the first night’s room and tax charged for a deposit.  Upon check in we authorized the credit card for the remaining nights plus a $100 credit card authorization per night.

  
  

  I hope this clears up any confusion this may have caused, if you require more information, please reach out to us at >>> Yaam*********ontact.

  -Yaamava' Resort & Casino

• Initial Complaint

  Date:11/06/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought tickets to a show at the casino. We arrived 45 minutes before the show and circled the parking lot for over an hour and never found a parking spot. We were also told we could not valet. There was absolutely no way to park. Finally we just left because our show was 30 minutes in and we still had no chance of getting a spot. There were no spots dedicated to the theater. There was nothing and no help from staff. We drove two hours and did not get to see our show. I feel Yaamava should have space availability for people who bought tickets.

  Business Response

  Date: 11/07/2022

  Hi ***** -
  
  Thank you for the feedback and apologies on the issues you experienced while visiting us.
  
  Information on our parking structures and overflow lots can be found here >>> https://www.yaamava.com/faqs.
  
  
  A member of our team will be reaching out to you shortly.
   -Yaamava' Resort & Casino

• Initial Complaint

  Date:11/03/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Looking to get a refund for Tickets from an event that was postponed for next year at their restaurant Rock and Brews, event was for November 11 2022.
  I purchased two tickets through the app AXS for 86.52 on October 24 2022,
  I tried to cancel but the Box office at Yaamava don’t give refunds, Adam at their Box Office saids so, which is against California Code 22507
  The Tickets were purchased after the show was postponed

  Business Response

  Date: 11/04/2022

  Hi ***** -

  Thank you for the feedback. The show has been cancelled and refunds are available at the point of purchase.  AXS also started issuing refunds yesterday afternoon through their ticketing system as well.

  Apologies on the confusion.

  -Yaamava' Resort & Casino

• Initial Complaint

  Date:10/10/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This Casino is something else I’m so tired of there rude staff. They tell you one thing but do another always. You always have to make line for your gift even though you are disabled. Your better off donating your money to this casino because there machines are never winners no matter your bet. Unless your going $20 bets or higher but who has money like that to spend just so you can loose always. Also there’s always homeless people trying to sale you gold chains or rings. You can ever play In Peace because either is pack like a zoo and you can’t play the machine you want unless you wait hours just to play what you like. Then they give you gift even though you are one minute late they will never give it to you. So you telling me I drive 2 hours there and back and I can’t get the gift I drove hours for. I need a corporate employee to contact me regarding all of my issues. Also just remember you are better gambling your money at Las Vegas, Morongo or Pachanga at least you have a chance to win some money.

  Business Response

  Date: 10/13/2022

  Hi ****** - 

  Thank you for your email. We have had a member of our team reach
  out to you and leave a voicemail and would love to connect. Really sorry to hear
  you did not have a five-star experience while visiting us. For our gift program,
  we post the hours of redemption as part of all of our communications with the
  guest and unfortunately, if we make the exception for one guest, we will have to
  make the exception for all. Please be aware of the redemption times to participate
  in the promotion.

  
  
  

  The behavior you mentioned regarding soliciting is against our slot
  house rules and subject to ejection/ban from the Casino. If you witness this behavior,
  please let one of our friendly team members know. All of our slots pay out
  according to industry standard – we hope your luck changes soon and you can
  join our long list of daily winners.

  
  
  

  We look forward to connecting. Thank you for being a Club Serrano member.
  

  -Yaamava' Resort & Casino

• Initial Complaint

  Date:08/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been coming here for a few years now with my wife. We have endure so much issues in there Casino with people trying to sale us Gold necklace, rings and other jewelry while playing your slot machines. I’ve also have had homeless people asking me for money or anything I could donate. Then it gets worst since they allow crack heads and drug attic’s to come in there bathroom sometimes smell like cigarettes or drugs. Plus they are walking around collecting vouchers of machines that’s how my wife and I had lost few hundred dollars while going to the restroom or collecting our gift. They don’t have enough security walking around only standing in one place don’t help anyone. Then when I ask for Supervisors they want to kick me out because I’m upset that drug attic’s took our money. We work hard to come try to get Lucky for once. This Casinos Supervisors are unprofessional and need more training. I’ve had several managers take down my info that they were gonna do a investigation and call us back. But no one ever calls us back. They have also damaged my vehicle in there parking lot and no one returned my phone call regarding my damages on my vehicle. Stay away from this Casino they don’t pay everyone looses and your chances are extremely slim. Only way you win big if you already rich then you got no worries of loosing because sooner or later you will hit big. Trust save your money or try a different casino you will loose indefinitely here at San Manuel Casino. I need someone to call me finally since I had to involve a third party just to get things resolved after many attempts myself. Also your Hotel customer service and managers are a joke why give us Free stays if we can never use them because you are always book. Then your supervisor tells my wife she could book any day would be open for her but that was a lie. It’s just headaches with your casino. So now I have to drive 2 hours there and 2 hours back home. Having kids that’s not easy at all.

  Business Response

  Date: 08/28/2022

  Mr. ******** -

  
  
  

  Thank you for feedback. We take
  such allegations seriously and opened an investigation into this report. On
  Monday, Aug. 8, 2022,  our Customer Service team began contacting you and left a message to discuss your customer
  service experience while visiting Yaamava in an effort to learn more about the
  complaint and find a resolution. The team checked the account and had no record
  of any complaint filed with our management team. On Tuesday, Aug. 9, 2022, our
  management team connected with you and listened to your complaints. While we
  had offered make goods in attempt to recoup the customer service situation, we were
  unable to confirm any report or damage to your bumper and you ended the call
  with our team. We had hoped to recover the situation, but we have no record of
  any complaints regarding the bumper nor any other complaint about our services.

  
  
  

  Our DPS officers work around the
  clock to keep our guests safe. Each of the behaviors that were listed, are
  violations of our policies. Should any of these occur, the offender would be
  subject to ban/ejection. If you or any other guest should witness such
  behavior, please contact one of our friendly team members and we will quickly
  handle.

  
  
  

  Our Club ******* members earn
  fabulous rewards like comps and discounts to the new hotel. Each offer is
  available on a first-come, first-served basis as we do have a limited number of
  nightly availability. We do hope to have you stay at the new resort soon and all
  of our slots pay out according to industry standard as part of our World Class
  gaming offering.

  
  
  

  We hope your luck changes soon
  and you can join our long list of daily winners!
  -Yaamava’ Resort & Casino

  Customer Answer

  Date: 08/30/2022

   I am rejecting this response because:
  
  
  Everything you wrote were lies you denied to fix my car after been damaged in your parking structure. Plus you had your Supervisor ***** call me just to be condescending and not caring on what I had to say with my wife. We have lost over 50,000 just playing there with your stiff slots you have. That’s why now when you go you only see crack heads and drunks running around so uncomfortable. I no longer will recommend this casino only talk negative because that’s all we know.

  Business Response

  Date: 09/02/2022

  Hi ***** -

  Thank you again for your note and we're definitely apologetic that you did not have a great experience while visiting us nor could our service team help with the situation when we connected via phone. 
  
  

  In regard to your vehicle - to file a claim and begin the Tribal Dispute Resolution Process, please contact
  Risk Management at [email protected] or ###-###-#### Ext.
  ****** (voicemail only). 

  Thank you.