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Business Profile

Casino

Yaamava' Resort & Casino

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1.74

Average of 31 Customer Reviews

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Review Details

  • Naji A

    Date: 10/13/2023

    potential health risks to future guests.On two separate occasions, I had the unfortunate experience of discovering bugs in my hotel room. Not only were these incidents extremely distressing, but they also resulted in numerous bites. As a customer, I expected a clean and safe environment during my stay, and I am deeply disappointed by the lack of attention to this matter by the hotel management.To provide a detailed account of the incidents:1. First Incident: [10/09/2023 room ****] - Upon entering my room, I noticed several insects, specifically [roaches in the toilet and bugs on the bed sheet and the couch]. - I promptly reported the issue to the front desk, and they relocated me to another room, assuring me that it was an isolated incident. - Unfortunately, I woke up the following morning with multiple bites on my body, causing significant discomfort and concern.2. Second Incident: [10/10/2023 room ****] - Despite the initial incident, I decided to give the hotel another chance and moved to another room mentioned above. - Shockingly, upon entering my new room, I discovered similar insects, and a much bigger weird looking bugs in the toilet and on the towels leading me to believe that the hotel has a recurring pest problem. - Once again, I immediately informed the hotel staff, it was night time between 10 and 11 pm and we didn't want to change rooms due to the inconvenience we are facing and how much trouble it will cause just to change a room. Twice a day, plus we are checking out the next morning and we were tired and ready for bed.These incidents have left me deeply dissatisfied and concerned about the overall cleanliness and hygiene standards maintained by the hotel. It is evident that appropriate measures were not taken to address the pest problem effectively, and this negligence has resulted in a severe inconvenience for me and my partner as guests.

  • Teresita B

    Date: 10/01/2023

    Teresita B

    Date: 10/01/2023

    Got offered a complimentary tickets for the show today and they said they run out of tickets since 3 pm. Not fair for us to drive far and for me to requests a day off just to attend the concert . Not good to be offering excessive complimentary tickets just to get us satisfied . This is not my the first time . They do the same thing with free hotel reservation

    Yaamava' Resort & Casino

    Date: 10/06/2023

    ******** -Thank you for the feedback. While it is disappointing not to receive a complimentary ticket to one of our shows, we try to fill the theater to capacity, and there are some acts that are more popular than others. So, there can be cases where more people than expected show up for the free tickets. I apologize for your experience, but we are looking into changing this process.- Yaamava' Resort & Casino

  • Francis R

    Date: 09/11/2023

    Francis R

    Date: 09/11/2023

    Host at this casino sucksss they dont even know how to really take care of their players !!! Compare to the competitor its like your talking to a person who doesnt like to work !!! And just there for payroll ??????

    Yaamava' Resort & Casino

    Date: 09/14/2023

    ******* -Thank you for the feedback and I apologize for not meeting your expectations. If you ever have difficulty reaching out to your host, call the casino phone number and have the operator transfer you to the Host on Duty, they should be able to assist you!- Yaamava' Resort & Casino

  • Gloria M

    Date: 08/18/2023

    Gloria M

    Date: 08/18/2023

    Horrible. Casino the machines doesn’t pay and the raffles socks . I never won anything been at the casino for 3 years dymond member and I notice the same names on the riffles .. I notice the same winner 4 times for the last 2 weeks I thought it was odd ..

    Yaamava' Resort & Casino

    Date: 08/21/2023

    ****** -
    Thank you for the feedback, and I apologize for not meeting your expectations. I know it is frustrating to lose when gambling, but Yaamava' Resort & Casino does offer many other entertainment options for you. If you have any questions about the raffles, our team will be happy to explain. In most cases, the more you play, the more entries you have. So players that play a lot can have a lot of entries. But don't worry, our upcoming car give away is designed for players who have never won!
    - Yaamava' Resort & Casino

  • Gramma Kimmy W

    Date: 08/04/2023

    Gramma Kimmy W

    Date: 08/04/2023

    They DID NOT build this casino on people that are winners!
    In fact there isn't a casino that has ever been built by winners. Think about it before you go "Gambling". Don't blame the casino!

    Yaamava' Resort & Casino

    Date: 08/04/2023

    K**** -
    Thank you for the feedback. It's always more fun to win, but don't worry if you're on a losing streak; take a break and enjoy one of our fantastic restaurants. Or even visit us for an amazing concert. We even have P***r F******n performing on August 13th, 2023.
    - Yaamava’ Resort & Casino

  • Joshua A

    Date: 07/21/2023

    Joshua A

    Date: 07/21/2023

    Evil doers
    I was casually playing a machine when a key person out of nowhere came and inserted their key card ??. What is the reason behind that my machine was hot at the time and after she punched it the machine went cold and lost all of my money.
    I’ll never step foot in there again ????????
    Yaamava is a scam????????????????????

    Yaamava' Resort & Casino

    Date: 07/25/2023

    J***** -
    Thank you for the feedback. I can understand the frustration when you're winning and anything happens to start a losing streak. It is possible that your service light was on, and the team member was attempting to assist you with a problem you had. I apologize for this experience. The card reader does not affect gameplay.
    - Yaamava’ Resort & Casino

  • Marites A

    Date: 06/29/2023

    Marites A

    Date: 06/29/2023

    Yaamava’ casino wins my heart. lol
    It’s my Disneyland place lots of exciting things to do besides gambling.. so much potencial and it’s a awesome place to go and have fun with friends and see shows, bars and restaurants. I never get bored because so many slot machines to choose from.. And I definitely love the way Yaamava casino new looks.
    Great job ………

    Yaamava' Resort & Casino

    Date: 06/30/2023

    M****** -
    Thank you for the five stars and positive feedback! We're thrilled to hear you had such a wonderful experience! It sounds like you have experienced everything the casino has to offer, it is always a fun time at Yaamava. We look forward to hosting you and your friends again soon.
    - Yaamava' Resort & Casino

  • Carla M

    Date: 06/16/2023

    Carla M

    Date: 06/16/2023

    A while back I wrote every day that I pretty much regret writing so I’m coming back to clear things up. I truly believe that I was very emotional and upset because in the past time I’ve lost a lot of money at the casino so instead of calling off and realizing that gambling is a gamble, you win, and sometimes you lose, and I just been on a losing streak however, I blame the casino for that And I really like the casino I come there a lot I’ve been coming here for a long time and so I just want to say the casino is clean the people they are friendly. I’ve never had a problem there before I’ve always you know had a good time basically but it does hurt to keep losing money a lot but that’s because I keep gambling a lot and it’s a risk I do apologize to the casino for the bad review I truly do because it’s really a nice place it’s just whether you want to win a streak or not I hope I can be forgiven and just enjoy when you come, and I know your limit to spend

    Yaamava' Resort & Casino

    Date: 06/21/2023

    C**** -
    Thank you for the five stars! We're happy you enjoy the casino and understand that no one likes losing. If you're not having any luck, take a break and enjoy one of our fantastic restaurants or even a concert. Yaamava' provides all sorts of entertainment, not just gambling. I do love your recommendation of knowing your limit to spend. Great advice for any gambler!
    - Yaamava' Resort & Casino

  • Albert A

    Date: 05/14/2023

    Albert A

    Date: 05/14/2023

    The Casino is not a fun place. Is a money maker that is not enjoyable to sit down at any card tables or slots machine and play. The card tables you have to have enough money to last an hour.
    I don't mind loosing if it was fun playing, but this is ridiculous and not even fun.
    AA

    Yaamava' Resort & Casino

    Date: 06/21/2023

    ****** -
    Thank you for the feedback; we apologize for not meeting your expectations. I apologize for your experience, but Yaamava' is more than just a place to gamble. If you're not having any luck, check out one of the amazing concerts we hold or try out our amazing selection of restaurants. There is always something fun to do at Yaamava! Resort & Casino!
    -Yaamava' Resort & Casino

  • Sam W

    Date: 05/13/2023

    Sam W

    Date: 05/13/2023

    Don’t come worst casino they just turn off most slots they treat there players crappy they want new players and keep advertising biggest casino but coldest they just don’t pay everyone comes here broke and lose there fortune at least free air condition people asking for money for gas and half the people come here watching other play so sad they could of been great now it’s a died casino with no action… I won’t come here anymore

    Yaamava' Resort & Casino

    Date: 06/21/2023

    *** -
    Thank you for the feedback; we apologize for not meeting your expectations. I apologize for your experience, but I'm sure we were only turning off machines to improve the area or bring in a new and exciting machine. With over 7,000 slot machines, some of the best concerts available, and amazing food options are our resort; we are not a dead casino. There is always action at Yaamava' Resort & Casino!
    -Yaamava' Resort & Casino

Yaamava' Resort & Casino is NOT a BBB Accredited Business.

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