We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Medications

Albertsons Pharmacy

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medications.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/08/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order online with Albertsons market on ******* in **************. The shipping and handling was $5.95 I okayed that charge moments later there was a charge of $7.67 that I did not okay. They can't explain why they charged me more and why there was a separate charge. I was talking to a sales *** and she just kept ***eating herself that food items were not covered by ***. She is sorely mistaken I'd like my money back and possibly additional monies for my time and troubles.

    Business Response

    Date: 04/15/2025

    Our DUG Manager ***  reached out to ***** ***** regarding case #********.  *** told ***** that she refunded back to her account $15.95 as a courtesy from a previous order. From their conversation ***** did not call the store to dispute the issue, she called a call center and was on the phone over an hour trying to get the issue resolved.  We are unclear as to what call center she called to resolve the problem. *** believes it was possibly our corporate customer service or Door Dash or Uber customer service since this order was a delivery.

    Our standard procedure if it was our corporate customer service is to receive an email to the store director and DUG manager for us to solve the problem in a timely manner. We would never keep a customer on the phone for an hour when we can solve a problem immediately at the store level.

    *** called the customer this morning to talk to her about the problem. Customer was very nice and friendly. *** refunded her and gave her the direct cell phone number to the department for any future issues or concerns. The customer was pleased and not upset in any capacity. The customer also believes she did not call the store to resolve the problem. 

     

     

Albertsons Pharmacy is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.