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Business Profile

Mailing Services

The UPS Store

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/06/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Packaged shipped 4/22/23 on 5/8/23 it was reported Damaged/unrecoverable. I contacted the store to inform them & was told they would start the claim process. I called UPS customer service regarding the claim in June 2023 & was told they were waiting on the store to send paperwork. I returned to ** in 7/2023 & the process had not been started. I obtained the receipts of lost items and pictures with values & sent them in; 2 weeks later I was told I had to sign the claim in person for corporate. I went in & did so at the store. About 7 weeks had gone by. I contacted customer service again in August after having no response. Was told they still didn't have paperwork. I contacted the store- he (******) said he sent it. I asked him to send again, he said he would. I returned to ** in late September- my husband arrived in October- I called the Hollister Store- ****** said he would not speak to my husband again for he gave ****** "anxiety" & if I continued to be angry he would not speak with me either. I had him on the phone called corporate and had a three way conversation in which ****** resent the **************** were told it was received. I have received nothing. I paid $202.10 with $500 insurance - so I should have gotten a check for $702.10 within 6 weeks of loss date- yet nothing. I called corporate customer care In Feb 2024 still not having this resolved - spoke to ******************, sent her all the paperwork & was told to call back in a week after Wednesday, so she could speak to the Hollister store. I did so, but when I called back they wanted copies of all the paperwork again- I submitted again, and was told to call back & that the best way to reach **** was via email. I tried in Feb, March, May, July & today. No response. I wrote a letter with all the information to the UPS CEO *******************, overnighted ($30+)- received an email response that each store is individually owned, corp care would call within ***** hrs, Its been a week & still nothing.

The UPS Store is NOT a BBB Accredited Business.

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