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Business Profile

Direct Primary Care

Elevated Health

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Direct Primary Care.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/20/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have received an email from Elevated Health via Rume Health for a supposed COVID test from 2021. I did use free COVID testing during the pandemic and may have given my insurance info at the time. I did have ********* coverage from ************** possibly at that time, but I never had BlueShield **********. They are claiming I owe them a payment for the balance after insurance for a COVID test. This feels like a scam. It is 4 years later and I have no idea if this is valid.

  • Initial Complaint

    Date:06/04/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    It looks like this is not just a one time ordeal. It seems like this company is taking advantage of people. I have never been to this facility. Live no where close to ****************. Recently received a bill for $186 from Oct 22,2021. I have never been here. Didnt even have my current insurance at that time. Yet, somehow this company is trying to get money from my insurance. Definitely not cool. Hope it was an honest, but by the looks of it, it appears they have a habit of committing fraud.

    Business Response

    Date: 06/12/2024

    Hello ******,


    We sincerely apologize for any inconvenience or confusion you have experienced. Please be assured that we take your concerns very seriously and are committed to resolving them promptly. A member of our team will be in contact with you within the next business day to address this matter swiftly and effectively.

  • Initial Complaint

    Date:11/18/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Today (11/18/2023), I received an explanation of benefit from Blue Shield of California. They claimed that Elevated Health **** had filed a claim for an August 25th, 2021 office visit, which they received and processed on 10/20/2023. I have never heard of this company before. I also did not have Blue Shield of ********** at the date of the visit. I had just started working for a DC-based employer, who only had ******. A quick visit to the business's Yelp review website (***************************************************************************************) shows this is a common occurrence for them, they have more than a handful of reviews from people complaining about mysterious insurance claims. The business owner always claims in response to those reviews that the owner of the company owns a COVID testing/tele-health business, and he uses Elevated Health ***** address to bill for visits to those locations. But the problem is, I've also never used either of those locations, so I feel like this is a strange insurance scam. I would like to:1. Be contacted by the business, 2. Get an explanation for the bill, and 3. For this to be cleared up ASAP.

    Business Response

    Date: 11/27/2023

    Hello! Would you be able to email me directly so that I can have someone from that billing team give you more information? Any mistakes will be wiped off. You can reach me directly at ******************************** and please include a copy of what you received.

  • Initial Complaint

    Date:10/30/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a denial of healthcare coverage from Cigna health on Oct 30th 2023. This was for a covid test via CovidClinic and original date of service on December 14 2021 from ******************************* DO. I never received any bill from this provider and no bill was sent to Cigna until October 24 2023. Any billing is well beyond 12 months. I do not want to be held responsible due to denial of this claim.

    Business Response

    Date: 11/07/2023

    We are sorry you received this, although it looks like this bill you are receiving from ************ is not for Elevated Health. Elevated Health is no longer affiliated with COVID Clinic at all and they are their own separate entity. If you want to provide me more information and a copy of what you received, please email me directly at ******************************** so that I can try and look into this matter for you.

    Customer Answer

    Date: 11/07/2023

    I have not yet received a bill, however my previous insurance stated that the request for payment came from Elevated Health and not Covid Clinic.  If you can assure me that you have no outstanding bills for Maisy or Jameson ****** then I would be able to consider the manner satisfied.  

    Business Response

    Date: 11/10/2023

    The billing company from the company for which you received your bill has called the number they have on file for you and left a VM

Elevated Health is NOT a BBB Accredited Business.

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