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Business Profile

Air Conditioning Contractors

A C Norton Heating & Air Conditioning
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/13/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 28th, 2023, **** the owner of AC Norton Heating and Air, sent his guys to install a brand-new Lennox air-conditioning condenser in our house. We didn't use the unit until July when the weather started to get hot. later that month, we started noticing that the air conditioner is no longer giving out cool air. We called **** complaining, then he sent one of his guys to check it. The guy showed us that there was a huge piece of ice covering the tubes connected to the air conditioner unit (see photos), also he went into the attic to discover that there is a lot of water that has leaked into the attic. Later that day we had a huge crack in our hallway ceiling where the leak occurred (see photos). We placed a bucket to collect all the water dripping from the ceiling. On August 31, 2023, Erick showed up trying to patch "clumsily" the tubes outside and he said this leak will not happen again and he will send somebody to fix the ceiling. He didn't even bother going to the attic to check it. We even offered him a ladder to facilitate that, but he declined. We hired ***************** and *********************** to fix the problem. We ended up paying $ ****** to ****** and about $2,000 in cash to Handyman to fix the ceiling. We enclosed all the documentation and pictures with this complaint. We believe that ****, AC Norton's owner, should be liable for all the damages that he and his company have caused. Please help.

A C Norton Heating & Air Conditioning is BBB Accredited.

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