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Business Profile

Auto Body Repair and Painting

Marina Auto Body

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Body Repair and Painting.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/31/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I already have a Complaint ID with the *********************** #******** I am requesting your organization intervene on my behalf in reaching a resolution to this issue. Please advise.

    Business Response

    Date: 11/09/2022

     

    on 8/22/2022 at 5:13pm ******************************* gave verbal authorization for repairs to her 2014 **** this was an insurance claim she filed for front end repairs.

    repairs under the Wawanesa claim were $966.52. Customer had a $500.00 deductible with the remainder of the claim being paid by her insurance company. Customer gave us a verbal authorization and per our company policy we ask for and received her ********** Drivers License number to document the verbal authorization at that time.

    Customer now states she doesn't know why she gave us the drivers license number however that is always clearly explained.

    There is no reason to adjust the bill and at this time the customer still owes ********************** $450.00 and if she persists in not making payment we will be forced to send the matter to collections.

     

    *** Williamson

     

    Customer Answer

    Date: 11/10/2022

    The employee at Marina Auto Body absolutely did NOT  explain why he wanted my driver's license information.  I repeat that I had no idea why he was asking for it. Mr. ********************** needs to contact me directly. I refuse to pay for repairs I did NIT authorize. 

    Respectfully, 

    *****************************;

    Business Response

    Date: 11/10/2022

     

    What would ****************** consider a fair amount to pay Marina Auto Body?

    All of the work has been completed to pre accident condition.

     

    ***

Marina Auto Body is NOT a BBB Accredited Business.

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