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Business Profile

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Advanced Car Care

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Maintenance.

Complaints

This profile includes complaints for Advanced Car Care's headquarters and its corporate-owned locations. To view all corporate locations, see

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Advanced Car Care has 2 locations, listed below.

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    • Advanced Car Care

      7232 Edinger Ave Huntington Beach, CA 92647

    • Advanced Car Care

      817 S Brookhurst St Anaheim, CA 92804

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:08/28/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a tire from this business less than a year ago. I paid a total of $701.06 this included a pirelli cinturato run flat tire along with road hazard warranty and a brake fluid flush. This is, in fact, the 2nd time I purchased this type of tire from this business. The 1st time, I did not get the road hazard warranty, but I did with the 2nd. I went in today because my tire was damaged, and they would not honor my road hazard warranty..said some bs about the production date on the tire. I'm not an expert on tires, mind you, but that's the date the manufacturers make the tire, not the sold date. I am very frustrated, to say the least, as I know this man was lying to my face. I walked away because I have manners, unlike these people who are ripping people off. They will never have my nor anyone I know business. Also, I followed up with pirelli themselves and the person let me know the warranty of the tire and said the tire shop indeed could make a claim..now I'm wondering how many people they've ripped off doing this to.

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