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Business Profile

Beer and Ale

Craft Beer Kings

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Beer and Ale.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/15/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with them on December 4th and all I've received so far is an email confirming the order. I contacted them for an update and get no response. I would like to either get what I ordered or get a refund.

  • Initial Complaint

    Date:11/10/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 10/21/2024 I placed an online order #***** to be sent as a gift. I received a confirmation email saying I would be notified when the package shipped within 7 - 10 business days. I have heard nothing since then. I have emailed multiple times with absolutely no response. The charge came through on my credit card. I found a couple of California phone numbers, but was unsuccessful leaving a message.

  • Initial Complaint

    Date:10/29/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on their website on 10/10/2024. I received a confirmation email that day that stated the order would be fulfilled within 2-10 business days. My order still has not shipped. I attempted to contact the company via email on 3 separate occasions to inquire about the status of the order and eventually to cancel the order and get a refund. To this date, they still have not responded to any of my emails. I looked up the company online and found similar situations happen with other customers. I just want my money back.

  • Initial Complaint

    Date:06/11/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order 5/22/24, ORDER #*****. I paid $203.97. They said on my receipt that my order would be shipped in 2-10 business days. More than 10 business days have passed. Since 5/22/24 I have not received my order. I also have not received shipping notification. I have sent the company, craftbeerkings 2 separate messages through their customer service portal and have not received a reply as of several business days ago. There is not a phone number to call so all I have to reach out is their customer support messaging system. I would very much like craftbeerkings to reply to me or refund my money. I would strong recommend not using craftbeerkings for any service due to my experience.

  • Initial Complaint

    Date:11/08/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a monthly subscription from Craft Beer Kings for my father for Christmas. The first 9 months we were not charged shipping as the subscription states it is FREE with subscription. On month 10 and 11 we were charged $19.98 each month for shipping. I have tried repeatedly to email and call the business with no response. I have since tried to contact via ******** and Instagram message in the hopes someone would response to resolve this issue in being charged shipping. I have not heard back from the company. We have another monthly subscription box due to charge in the next week or so and I would like to have this resolved and refunded prior to being incorrectly charged shipping again. The lack of customer service and response to a loyal customer is inexcusable.

  • Initial Complaint

    Date:10/03/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order 9/1/22 with Craft Beer Kings for $156.95. I have received no tracking or delivery date. I also have emailed them 8 times looking for a response or answer to no avail. I ordered from them a couple of years ago with no problem but this order I am very concerned. They do not answer their phone with no voicemail and I have called a lot. I am hoping to get a refund at this point and want nothing to do with them again. Im just disappointed that they are doing this .

  • Initial Complaint

    Date:09/19/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 8/8/22 I placed an order with Craft Beer Kings for a variety of different craft beers that I wanted to try. I got a confirmation email from the company stating that they received my order & that I would get another email with tracking when it ships. I never received the ********* have not received my order. It has been over a month and this company refuses to respond to my emails and phone calls. My order has not even been shipped out.

Craft Beer Kings is NOT a BBB Accredited Business.

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