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Business Profile

Condiments and Sauces

Truff

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Condiments and Sauces.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/27/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 9th I ordered a holiday gift package for $34.99. On 12/17 I received an email stating that the gift boxes were out of stock and asking if I would like to bottles without the gift box in time for Christmas. I responded that day saying yes I would prefer just the bottles without the gift box. It is now 12/27 and I have not received any update on the order. I have email support 3 times with no response. I even sent a DM on instagram. I am unable to track the order and have gotten no updates via email. At this point I just want a refund or the actual gift.

  • Initial Complaint

    Date:02/26/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ORDER NUMBER TR610111 I ordered an order of 3 hot sauces from truffs. I received a box that was empty .I have corresponded back and forth, but all of that took place in 1 day . Ever since I've heard nothing . They ghosted me. It's their way or the highway . They want to send me a new shipment, I don't want a new shipment due to the way it was received , but also I went and found some bottles I had ordered through them elsewhere. Therefore I don't need anymore. They have a non working phone number so you aren't able to reach them that way. I want to report their buisness I want a refund. I'm willing to.speqk to news channels about it. If a company doesn't have a working number and ghosts you, then they aren't reputable . They said in that first day I wrote them they don't have e access to refunds. Who says that? I'd say a dishonest company . Here is a snipit of that email Hey ****,Thank you so much for reaching out and bringing this to our attention!Regarding your request for a refund, we're currently facing limitations that prevent us from issuing refunds directly at this moment. However, we're more than willing to offer a replacement as a way to rectify this issue. We share your concerns about the possibility of recurrence and assure you that we are taking steps to minimize such risks in future shipments.I do not want a reshipment. I provided photos. This package was marked and dented . I want a refund and a formal complaint against them

    Business Response

    Date: 02/27/2024

    Hey ****,

    Thanks so much for the note - were truly sorry for the trouble with your order and the frustration it has caused. Its really important to us that youre happy with your experience, and clearly, weve missed the **** this time.

    We understand there was a problem with the delivery, and it seems like the package didnt arrive as expected because of shipping issues caused by the carrier. As we try our best to provide exceptional service, some factors like shipping and handling are outside of our control, and issues like this can happen.

    Were really sorry about that and want to make it up to you.

    We noticed that you might be okay with getting a replacement. If thats still okay with you, wed love to make it happen and will get it out to you as quickly as we can. :)

    Kindly confirm - looking forward to hearing back from you.

    Thanks for your patience and giving us the chance to sort this out! ??

    All the best,
    TRUFF Team

    Customer Answer

    Date: 03/06/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint 


    Regards,

    *************************

     


  • Initial Complaint

    Date:09/22/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Truff launched a A collaboration with hidden Valley Ranch to make a spicy ranch sauce. Then advertised all over sent bottles of the ranch to celebrities news stations made it popular. Offered a limited release on August 30 its sold out in two minutes. The shipping when I checked out said 3 to 5 days. Its now September 22 and theyre telling me its weeks away. They actually cant even tell me when Im gonna get it I keep getting weird corporate emails that are generic. I believe that they falsely made it seem like they have the ranch out and available thats already made and as soon as people purchased a limited edition product I believe they then started going through the process to make it once they had the money. Ive gotten weird run around I really feel like theyre jerking people around I know Im not the only one thats dealing with this. Its been a month and still no answer on when it will arrive .

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