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Business Profile

Electronics and Technology

Raycon Technology

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronics and Technology.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/15/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I tried to replace/return my Raycon earbuds about 3 or 4 months ago. When I did this I was left with a time estimation of 5-7 business days to get my order processed. This did not happen and actually took about 2 or three weeks. When I repeatedly tried to contact via email I was left with no answers for a good month before they responded saying my item was out of stock presumably from the amount of time it took processing. My options were select other items or wait for it to come back. Reluctantly I waited and waited only for them to never tell me when they came back and found out myself. When I realized they were back in stock I emailed and they escalated it to another department. After a week they FINALLY confirmed a replacement order...BUT that order is completely wrong and the items are changed from a Raycon audio kit (including headphones and earbuds) along with a Raycon everyday earbuds case, to TWO PAIRS OF EARBUDS. So after waiting a good 4 months for a "resolution" to my problem, they made it an even bigger one by giving me the wrong items entirely and leaving my official return order open. The return with the correct items is still being processed. So they didn't fix my problem they ended up seeing I had one and took the shortest and incorrect path. Leaving me here with not only no hope for getting the things I want from this company, but also an extra pair of earbuds I did not ask for instead of the things I did.

    Business Response

    Date: 02/18/2025

    The consumer has listed the wrong company.  We are Raycon Technology****** and have NO affiliation with the Raycon ***************  Please re-direct this complaint to the correct company.

  • Initial Complaint

    Date:11/15/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered the earbuds in October 30th. I received a notification that they were delivered on 11/4. They were nowhere to be found. I contacted customer service and they told me to wait until 11/8 to see if they show up. 11/8 comesno earbuds. I contacted them again and was ignored for days. I finally receive an email and they told me they are working hard on shipping a replacementI confirmed my address and it has been crickets. No tracking info.Terrible customer service. Today is 11/15/23 and my emails continue to be ignored.

    Business Response

    Date: 11/16/2023

    You have reached the wrong company.  We are Raycon Technology, ***** and have nothing to do with the Ear Bud company.  Please forward your complaint to the correct company and clear our account.

Raycon Technology is NOT a BBB Accredited Business.

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