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Business Profile

Personalizations

Personal Fury

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Personalizations.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/07/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    1-13-25 I placed online order for a custom Eras Tour personalized white premium t-shirt. There was no description for premium beyond the word premium, which I took to mean higher quality than the basic shirt. The shirt I received is so thin that my *********** show through. It runs small & the neck fits tight. I included pictures of me wearing it to show how tight & see-through it is. I did check size chart before ordering & opted for a large so it would be a comfy roomy fit. The premium shirt I received is neither comfy nor roomy. Because of these discrepancies I felt the shirt I received to be significantly different from the description & definitely not the quality shirt I believed I ordered. I emailed the company & corresponded with employee named *****. I tried multiple times to explain that when I read premium on the site, I didnt think that meant sheer, see-through or fitted. The response was Our premium tees are just thinner than the basic version; and since you received what you had ordered, we had not sent an incorrect item, we will support you order a new shirt, basic version this time, with a 20% discount code. I dont want to pay for another shirt & expressed my disappointment, especially considering the companys return/refund policy which states the company wants the customer to be 100% satisfied; & the premium description is misleading making the product not as described. I requested our emails be forwarded to someone within the company in a position that can objectively see my point of view as a valued customer, someone committed to honoring the companys satisfaction pledge but ***** stopped responding after that & I havent heard from anyone else within the company. This isnt about the $30, its about the company simply doing whats right for a customer with a legitimate issue & for them to not lose potential customers over one $30 shirt. I wish Id read reviews prior, others have had similar issues with sizing, ****************** service

    Business Response

    Date: 05/22/2025

    Hi,

     

    We apologize for any inconvenience you may have experienced. However, we are a company engaged in drop shipping and do not have authority over the website through which you made your purchase or the order that may not have been fulfilled. Please contact directly with them to resolve your problem.

  • Initial Complaint

    Date:08/18/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a personalized ornament from them and it arrived with a piece of the ornament missing. It wasnt something damaged from shipping. I sent them a picture of it too and asked for a new one to be sent or a refund. Its been a week and I still havent heard back. I attempted reaching out via social media as well, with no luck either.

  • Initial Complaint

    Date:05/31/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had ordered a t-shirt from personal fury and have not received it. It has been charged to my credit card already. I had emailed the company and put a ticket order in. Did not hear anything found the phone number and left a message and no call back or email. I am having an investigation done by my credit card. But I think this place needs to be put out of business, especially from other complaints on your website. Please let me know if anything happens in this matter. Thanks

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