Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/08/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had used ClearPay as my credit card and gift card processor for 3+ years and closed my business in Dec 2024. Messaged my contact, sales person, ***** ******** in early January that I wished to discontinue service for both credit and gift cards. Was told it would be taken care of and he would reach out if anything else was required. Called operations office in February to confirm cancellation, was informed that gift card account was still active and I needed to send written cancellation request in, which I did and it was received and processed. In March, got a small bill from ******************************* FISERV (Clear Pay is a reseller for Fiserv) for $6.75 for gift card processing fees, asked operations manager at ClearPay (***** *******), who I had send the cancellation paperwork to about the bill, he said to wait until I got a final bill from FiServe and settle it then. I received no cimmunication until this week when I got a text message and letter notifying me of a collection for $113.50, two months of $6.75 processing fees and $100 fee for the collection activity. I called FISERV to discuss, they won't discuss because it is a ClearPay managed ****************************** Operations manager, ***** *******, says there is nothing he can do and to pay the fee.***** ******* Operations Manager EMAIL: ****************************** OFFICE: ******************* CELL: ************ FAX: ************ Not disputing I owe a month or two of processing fees, but filing complaint about the collection fee/fine. I paid the $113.50 collection this morning, I would like to be reimbursed the $100 by ClearPay.

• Initial Complaint

  Date:05/08/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I keep in getting charge every month a monthly fee that I dont have service with them

  Business Response

  Date: 05/08/2024

  Francisco - 

  An account was opened with our company in July 2023 and was canceled in early April 2024. Since we bill fees in arrears, an ACH debit for ******* fees was issued in May. 
  
  A refund for the April fees was requested on May 2, 2024, to which we agreed. Customers are advised that refunds can take up to one week to process. The refund was initiated on May 7, 2024, and has been credited to your account today.

  **********************, LLC

• Initial Complaint

  Date:09/14/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I own a **************** store in Brooklyn ********. I got approved by the **** to accept EBT payments from customers, so I called an ebt processing company that I found online, their contact is; ***************************** VP ***************** C. ************* P. ************* F. ************* ******************************** elitebankcardsolutions.com Clearpay processing contact information: Phone: *********************07, ***********. Email: ******************************* ****************************** Address: **************************************************************************** I called and spoke with a lady called ***** on July 15, 2022 about their company processing my ebt, and credit card payments. She told me their equipment is free, and that I pay $15 every month for software. After few days, I received their clover mini machine. She then transferred me to a man with clearpay processing on July 20, 2022 at phone number ********** where I talked to a man by the name of *********************** who worked me through on how to use the clover mini machine. I gave them my bank's routing and account numbers where they will deposit the money the customers swipped on credit, debit, and EBT cards, but this company has refused to deposit almost $1000 processed by their company. I stopped using their machine on or around August 30, 2022 when I found out that they have scammed me. They don't even want to talk to me anymore. My name is *********************. My phone number is **********.The name of my business is: ************ ******************. Address: *********************************************** 11226.My Merchant ID Number with ********************** is: ***************.