Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/08/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a replacement window for my 1997 K1500 truck, and the first unit I received was incorrect and lacked tinting. Upon receiving the second window, I completed the installation. After allowing the adhesive to dry, I observed that the window seal was not properly sealed throughout its perimeter. Unfortunately, there are no available adjustments for the seal, and it cannot be replaced.I subsequently contacted customer service to address this issue and explained that the window was likely to leak due to the damaged seal. I was instructed to hold for a follow-up call. When they contacted me again, I was informed that all windows of this type exhibit a seal that appears similar to mine. I inquired about the possibility of receiving a replacement or a refund, but I was informed that such an option was unavailable, as all units have the same seal design.I spent $170 on a window that presents the same issues as the one I sought to replace, and I have yet to receive a resolution to my concerns. I would like to understand why defective parts are being sold. My phone call was disconnected, and I have not received any further communication.

  Business Response

  Date: 07/11/2025

  Dear BBB,

  Thank you for providing the opportunity to address this issue. We regret that the customers experience fell short of expectations and want to confirm the actions we've taken to resolve the matter.

  Once the customer sent us photos of the seal issue, our team identified the problem. We located a replacement from our inventory and shared pictures of the glass with the customer, who confirmed it met their expectations. To resolve this issue quickly, we waived the return of the defective glass and shipped the replacement. The new glass will be delivered soon, and once the customer confirms the new glass has been installed without issue, we will consider the matter resolved.

  We apologize for any inconvenience caused and appreciate the customers patience. 

  Sincerely,
  **** ******
  Brand Manager
  Classic Industries
  

  
  

  Customer Answer

  Date: 07/11/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******* *******
  
   
  

• Initial Complaint

  Date:06/21/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a transmission on May ***************************************************************************************************************************************** the tracking number couple days later called and ask what the tracking number was the person I spoke to Was agitated and rude. Told me it would come in 7 to 10 business days. Waited for ********************************************************************************* that it was a special order and they were building my transmission and it would take 4 to 6 weeks for deliveryso the next morning I called termec transmissions They told me they do not custom build sold the next morning. I called again. They told me I did not order a termec transmission went all along. I pacifically asked for that got it over and just told the guy OK I do not want it. Cancel the order after. after a few minutes of going back-and-forth about what I ordered, I insisted just cancel it. I was told he did it next day. I called my credit card company and them know and went out and found a company that would send me what I was asking for and bought another transmission then about 3 oclock in the afternoon I got a email saying congratulations my order has shipped a full day after I canceled it in short, I canceled the order and bought another transmission. Do not want Classic industries transmission. I canceled it. They sent it anyway. Their customer service hasa lot to be desired. In short there. People dont know what theyre talking about. They record their conversations for quality insurance I have spoke to them since May 31 about 4 to 5 times on the subject. Their recordings will verify what I am saying I canceled the order. and bought another transmission based on what they told me.

  Business Response

  Date: 06/24/2025

  Dear BBB,
  
  We appreciate the opportunity to address the customer's concerns and rectify the situation.
  
  We reviewed the situation internally and found that there were calls made to our customer support team that were, unfortunately, mishandled.
  
  Since our internal review, we have reached out to the customer to make things right by recalling the transmission, which was in transit, and issuing a full refund to the customer.
  
  To prevent similar issues from occurring in the future, the customer service agents involved will receive one-on-one coaching and additional training.
  
  Thank you again for the opportunity to address this situation.
  
  Sincerely,

  **** ******
  Brand Manager
  Classic Industries
  
  

• Initial Complaint

  Date:05/26/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am building a 1989 Pontiac Firebird, I am replacing everything from the ground up. I ordered the complete carpet kit, but recieved the wrong front carpet. I sent evidence to the merchant and they acknowledged that the carpet was incorrect. Since then, I have recieved no response, replacement, or refund. I have sent multiple emails after, to inquire about the status and have not recieved a response.

  Business Response

  Date: 05/28/2025

  Dear BBB,

  We appreciate the opportunity to address the customer's concerns.

  Upon receiving the customer's initial email on April 21, 2025, we conducted an internal review and attempted to reach out via phone and email on April 23, 2025, to assist further. Unfortunately, we did not receive a response until the complaint was filed with the BBB on May 27, 2025.

  We have since learned that the customer is serving in the military, which may have impacted communication. We are currently coordinating with the technician working on the customer's vehicle to facilitate the return of the carpet in question at our expense. A replacement carpet will be dispatched promptly.

  Once the new carpet is delivered and confirmed to fit appropriately, we will consider this matter resolved.
  

  Sincerely,

  **** ******
  Brand Manager
  Classic Industries

  Customer Answer

  Date: 05/28/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** ********
  
   
  

• Initial Complaint

  Date:02/23/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been trying to purchase an item which is advertised for sale however when I go on the site and attempt to purchase the promotional code provided only offers free shipping which is not what is advertised. Upon contacting the company via email I did receive an apology and was told the issue would be resolved so that the actual price would reflect for item. The sale price continues to be advertised and sale price is not honored

  Business Response

  Date: 02/26/2025

  Dear BBB,

  Thank you for bringing this matter to our attention.

  While the customer provided a screenshot of an item for sale on our website, the image appears to be from ****** search results. As a third-party platform, ****** independently displays search results, sometimes applying promotional pricing that may not reflect our actual pricing. In this case, the item in question is designated as discount-exempt by the manufacturer, meaning we cannot advertise or sell it at the discounted price shown on *******

  That said, we are actively working with ****** Merchant Center to ensure that discount-exempt products are not displayed with promotional pricing. We believe the issue has been resolved and will continue monitoring search results to verify that no further misrepresentations occur.

  While we are unable to honor the price shown on ******, we value our customers and strive to ensure a positive experience. As a gesture of goodwill, we would be happy to offer Mr. ***** 10% off the item as a one-time accommodation.
  

  Thank you again for the opportunity to address this situation.

  Sincerely,
  **** ******
  Brand Manager
  Classic Industries

  Customer Answer

  Date: 02/26/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** *****
  
   
  

• Initial Complaint

  Date:08/27/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 19 2024 I ordered a car part for my car. Window Felt Kit for a 1957 ***** Belair. Part #TF300265 from Classic Industries. Invoice # ********. Upon opening the box I noticed the part is defective and cannot be used. I called Classic and they asked for pictures of the defective part. I sent them pictures and they agreed that there was an issue with the product. I simply asked for the part to be replaced and have since been given the "run-around". Nobody from the company has reached out to me to resolve the issue. Money back or replacement, I'll accept either. Please help, thanks, *********************

  Business Response

  Date: 09/05/2024

  Dear BBB,
  
  On August 23, 2024, the customer contacted us regarding defective products. We contacted the manufacturer of the specific items and requested replacements for the defective parts to be sent to the customer directly. The replacement ********************** were successfully delivered on August 29, 2024. We have since followed up with the customer to ensure the replacement ********************** were received in good condition, and they have confirmed that everything arrived as expected. The customer was satisfied with our resolution, and we now consider this matter resolved.

  Sincerely,
  Customer Care Team
  
  
  

  Customer Answer

  Date: 09/06/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************
  
   
  

• Initial Complaint

  Date:06/18/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Details I purchased a set of car seats from Classic Industries and when they arrived, they were too small. I sent an email requesting an exchange for bigger and more expensive seats. On their website, there was no mention of size so I assumed they would fit my classic car. I paid shipping for this purchase of $180+. **************** told me I had to pay the $200 shipping to send them back for exchange. I think they should have paid the return shipping as there was no mention of sizing in the add. They said they will not pay return shipping on internet purchases. The seats were $630 online and my having to pay the return shipping is unfair and they should care more about their customers vs. their bank account.

• Initial Complaint

  Date:05/30/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a window wiper transmission for a 1981 firebird on March 25th. it came in and would not work on the car, I contacted classic industries they sent me a RA to send it back. I sent it back on April 10th **** i have still not received a refund. i have contacted classic industries abut this issue and they said they were going to refund me. I have talked with *************** several times about this issue and she keeps telling me i will receive it in 3 days. That was abpout two weeks ago and i have not received a refund yet. All I have been getting is a bunch a excuses. she says it has been refunded but it has not shown on my credit card. this has been going on for two months.

  Business Response

  Date: 05/31/2024

  Dear BBB, 

  We provided the customer with a *** return shipping label on 4/11/24. The carrier picked up the product, but unfortunately, the carrier lost the merchandise, and it was not returned to our facility. When the customer contacted us on 5/16/24, we became aware of the loss and filed a claim with the carrier. In the meantime, we refunded the customer using the original form of payment.

  Typically, credit card refunds take about three business days to be reflected on a customers account. In this case, however, the customer informed us on 5/30/24 that he had canceled his credit card due to fraudulent activity on his account. Our records show that the refund was successfully transferred to his original credit card, and we have provided the customer with proof of the successful transaction. Normally, in such situations, banks would forward the funds to the new account without issue. 

  At this time, we cannot undo the refund transaction as the funds have already cleared from our account. It seems the customers issue would be with his financial institution, as they should be able to account for what happened with the funds.

  We are happy to assist the customer or his bank with their investigation into the transaction. Either party is welcome to contact us if they would like assistance with this. 
  

  Sincerely, 
  Customer Care Team

  Customer Answer

  Date: 05/31/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *******************************
  
   
  

• Initial Complaint

  Date:05/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed an order for a center console for a 1964 Chevrolet impala. Part# ******* Order# ******** i received the part on monday 4/29/24. After inspecting the part, i noticed both compartments of the center console do NOT close flush. The main door sits up a lot higher then its supposed to. The second compartment does not close at all due to it shutting on top of the existing console. I went on classic industries website under contact us and sent a email and attached pictures. (Ticket# **********) Nobody got back to me after a couple of days so i called classic industries. I was told i needed to take apart the center console and take parts off so that it closes better. They said it still will not close flush but will close better. After spending almost $700 dollars i dont feel it is right for me to have to pay someone to modify it for me. Resolution **** said they would call me the following day and let me know if they have one thats not defective. Nobody called me so again, i call myself. I spoke with **** and he said the center consoles are not defective and thats just the way they come. He stated they get a lot of calls about them but they are not defective, they just dont close right. My vehicle is at a shop and i have to get it out by friday 5/3/24. I was trying to get a replacement by then but im getting nowhere. The website does not mention the console being defective or that it needs work done to it after purchase.

  Business Response

  Date: 05/03/2024

  BBB, 

  We were able to find consoles in our inventory that did not have the issue that **************** was concerned about. As of today, May, 3rd, we have contacted him and offered a return shipping label and a replacement console. We are waiting to hear back from our customer to determine the next steps, as he was waiting to hear back from his shop about the status of the car. 
  

  Once we know what the customers preferred resolution is, we will gladly take care of our customer. 
  

  Sincerely, 
  Customer Care Team
  

  
  

• Initial Complaint

  Date:04/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a dash pad from part#TM2551001. The fit isn't even close. Also, there aren't any pre-drilled holes for mounting the dash pad. The supervisor, named *******, said that I have to pay return shipping & they don't guarantee their product. It's not appropriate for them to force me to incur extra expense and they fail to stand by a product sold on their website. The customer service rep confirmed that the product is supposed to fit the ************ of my truck.

  Business Response

  Date: 04/29/2024

  Hello Better Business Bureau, 

  It seems there may have been some misunderstandings regarding the product and our return policies. The dash pad that was purchased was a custom, aftermarket unit, noticeably different from the design of the *** dash pad. As a custom part, its very common for the installation methods to be unlike those of the original unit, and in this case the installer would have to drill holes in the product to complete the installation. This is considered normal for a custom product like the one purchased.

  While we do stand by our satisfaction guarantee, not all returns are eligible for a complimentary return shipping label. In this case, we have reached out to the customer and provided a shipping label to ensure his complete satisfaction. As of today, 4/29/24, we are actively communicating with the customer to learn more about the issues he had so we can provide any kind of support that we can. We are happy to accept the product back if the customer doesnt want it, or, alternatively, wed be happy to provide additional guidance if thats what is needed.

  We will update when the matter is 100% resolved. 

  Thank you, 

  Customer Resolutions Department

• Initial Complaint

  Date:02/29/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a one piece headliner for 1968 Firebird and had it installed. A few pieces were not fitting. I Let the company know and they stated that the product they were selling me does not fit my car. The part number in their catalog was wrong and that there was not one available for my vehicle. They stated that I needed to have the product uninstalled and destroyed to get my money back instead of providing the parts to Finish the product that I already paid to have installed. so in order to get my money back, I have to eat the money to have it installed and uninstalled and take the risk of injury to destroy it. The company is still selling this product for the vehicle. It does not fit to date.

  Business Response

  Date: 03/07/2024

  Dear BBB, 

  The customer informed us that the product manufacturer, TMI, had updated the application information for the item in question. Apparently, TMI had revised the product to not cover the customer's application, and this was the first time we were hearing about the product update. 

  After consulting with our in house research and development team, and the manufacturer, we contacted ******** on 3/1/24 and proposed a simple solution that should have resolved the fitment issue he encountered. We suspect that other consumers had employed this same tactic to achieve a satisfactory product installation. 

  As of today, 3/7/24, we have not heard back from the customer about whether or not the proposed solution had corrected the issue. At this point, we would assume that the matter has been resolved.

  Additionally, we have updated our product offering prevent future customers from encountering the same issue that ******************** had. 

  Thank you, 
  

  *********************