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Business Profile

Hotel Reservation

Idyllwild Vacation Cabins

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Idyllwild Vacation Cabins's headquarters and its corporate-owned locations. To view all corporate locations, see

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Idyllwild Vacation Cabins has 2 locations, listed below.

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    • Idyllwild Vacation Cabins

      54380 N. Circle Dr. Unit C Idyllwild, CA 92549

    • Idyllwild Vacation Cabins

      PO Box 415 Idyllwild, CA 92549-0415

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:03/30/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased an Idyllwild vacation cabin on Feb 27th 2023 for my family vacation. I paid a total of $3142.70 for our cabin. Management was not responsive to their 24 hour phone number.
      -we never got a key or a reply for the key/lock box and didn't have a key to lock doors
      -According to the website and video, the jacuzzi was indoors and a private shower (it was not)
      -Two of the doors knobs do not work/jam and cannot open at times (the door to the basement and one of the bedroom doors)
      -There was not a toaster
      -The air hockey table does not work properly, the air does allow for the puc to slide.
      -Both of the ping pong paddles were splintering, we put duc tape around them. so we could play.
      -One of the shower nozzle/valve to turn shower head on was broken and a wrench sitting on the tub, looked like someone attempted to fix it but didn't work.
      -there was trash left in the outside fireplace upon our arrival.
      -the kitchen sink/drain smelled upon our arrival, we attempted to run hot water and the garbage disposal to flush it out, but didn't work.
      -In one of the rooms there was a chair wedge in the door so the attic door would stay closed

      For the price we paid, I expected what was listed on the website to be accurate and everything to be in working condition.

      Business Response

      Date: 04/12/2023

      I.m very sorry that my guests experienced anything less than a great stay. We did an entire remodel on the downstairs at the cabin and a brand new Jaccuzi was purchased. Unfortunately we could not return the jaccuzzi to the interior room because it was creating mold without the proper ventilation.I will refund a night if they have not done a chargback with the cc company. Mostly because they were disappointed, we did come and took care of minor issues when they were there. We have also replaced the heater downstairs and updated the jacuzzi pictures. Everything else in the cabin was working and I explaind the initial mix up regading the lock box keys. Idyllwild vacation cabins does care about evry customer.We hope they will return at another time.

       

      ****** *******

      Idyllwild Vacation Cabins

      Customer Answer

      Date: 04/12/2023

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID 198****5, and find that this resolution is satisfactory to me.

      I will look to see that my credit card is refunded.

    Idyllwild Vacation Cabins is NOT a BBB Accredited Business.

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