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Business Profile

Health Club

Anytime Fitness

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health Club.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/11/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had emailed this business and tried calling multiple times since last month about canceling my membership. Its very frustrating that I have yet to receive an email. I made an appointment for today 1/11 but unfortunately on my way over to the appointment I had gotten a flat tire :( I looked up their hours when staff would be there and nobody answers. I left a voicemail but it seems they dont like returning calls nor emails. I have friends who also goes to this location and they had the same problem as well. I just want to cancel my membership due to a hardship I am currently having

  • Initial Complaint

    Date:05/16/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a gym membership with anytime fitness. I do not use it, after a year and a half I decided to cancel it. I stopped by the gym May 4th 2023. I spoke to Andrea, after questioning why I was canceling my membership she took my information down and said she was going to give me a call to start the request. She mentioned she will call me by May 8th 2023. Stopped by the gym May 9th @12:30pm. There was no one available at the gym. I left a voicemail requesting a call. I also went online to schedule an appointment to discuss my gym membership since I did not received a call from they gym staff. My appointment was canceled by someone on the gym and I received an email stating I had to fill out a form. The form was a questioner regarding the reason I chose to cancel the membership. I emailed it back and requested information as to what I will be paying for the cancellation fee. I received an email stating “the last draft is May 29 so I’ll be processed then”. Requested clarification, they have not reached out. I sent an email once again May 14, 2023 I still haven’t heard anything from anyone.

Anytime Fitness is NOT a BBB Accredited Business.

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