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Business Profile

Moving and Storage Companies

Elite Anywhere

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving and Storage Companies.

Complaints

This profile includes complaints for Elite Anywhere's headquarters and its corporate-owned locations. To view all corporate locations, see

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Elite Anywhere has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/30/2023

      Type:Delivery Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Friday, August 25, a designer from ********************* began engaging Elite Anywhere to provide White ***** delivery service for a replacement table to a residential customer in the Chicagoland area. We also requested a pickup of the existing table from the residential customer. Since the beginning of the engagement, we have experienced the poorest level of service possible, with delayed communications, lack of responses, responsible assocaites being "out of the office", demand of payment before the service is rendered, and ultimately holding our furniture hostage and not delivering the customer. We have escalated to *******************, *********************, ***************************, ***********************, *******************************, among others. I can honestly say that, with all of the carriers we deal with on a daily basis, we have never received such poor service. Additionally, it is very difficult to understand many of the associates we talk to, be it due to poor phone connections, email platform delays, and difficulty in verbally communicating. We have placed at least two direct phone calls to the Executive leader, *********************, who has not returned our phone calls. We have paid the balance for the initial service, yet still cannot get an answer on the delivery of the table. Our confidence that this will occur successfuly is quite low. In addition, after paying the initial invoice, we were promptly sent another invoice for $115.00 for repair, which should have been on the first invoice. That said, it seems Elite Anywhere is again claiming that they will not deliver until the new invoice is paid and is calling "Past Due." At *********************, we pay our bills, whether we have terms or not.

      Business Response

      Date: 12/18/2023

      Client didnt pay for the delivery

      Customer Answer

      Date: 12/19/2023

       I am rejecting this response because this response is without merit and I uploaded eveidence of payment. I wish to close this claim permanently and will not deal with the provider any further. 


      Business Response

      Date: 12/21/2023

      Hi BBB Team,

      The complaint raised by **** pertains to an order from our *******, ** location. The order details are as follows:

      Bill To:

      Company: *********************
      Address: *************************************************************************************************
      Person In Charge: *************************
      Terms: Due On Receipt
      Quote: 17604
      Item: Dining Table Top and Base
      Scope of Service: Receiving, Inspecting, White ***** Delivery, Pickup, Disposal of Items, and Debris Removal
      Receiver/End Client: *********************
      Delivery Address: ************************************************************************************************

      Lexington *********** is aware that their account is Due On Receipt, and this is not the first time we have worked with them.

      Oct 11: Our team notified the receipt of the shipment.
      Oct 20: Our team initiated an unsuccessful delivery attempt to the end client, *************************. She rejected the delivery, and as a result, the item was returned to our warehouse due to aesthetic defects at the bottom part of the table top. This is more on the manufacturer's issue.
      Oct 23: Lexington *********** requested a repair job.
      Oct 25: The repair job was completed, and we provided a report for their review and reference.
      Nov 1: The second inspection report was submitted.
      Nov 2: ********* notified us not to proceed with the delivery before finishing the retouch.
      Nov 14: A second repair request was initiated.
      Nov 22: We called **** and confirmed that the item is deliverable. She confirmed that the bottom of the table top is acceptable with tabletop bottom defects. The repair request is declined and no longer required.
      Nov 30: All invoices are settled/paid.

      The end client, *************************, has opted or requested the delivery of the table on Dec 20.

      Customer Answer

      Date: 12/21/2023

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that I do not wish to pursue this any further.
    • Initial Complaint

      Date:10/13/2022

      Type:Service or Repair Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      October 13, 2022
      STAY AWAY!! As a practicing interior designer for the past 52 years with over 400 projects
      completed throughout the United States and aboard, I have never encountered a freight company
      as negligent and unresponsive as Elite Anywhere. Elite was hired at a cost to me more than
      $1,700.00 to insure, pick up, wrap, crate and ship a custom armchair for shipment from the vendor
      located in Los Angeles to our receiver in Chicago. Upon receipt at the Chicago warehouse, the
      chair was uncrated and unwrapped for inspection. It was noted that both arms of the chair were
      broken off and no longer attached to the chair frame. There was no damage to the wood crate or
      packing, just the chair. Elite Anywhere was informed of the damage and provided photos to
      substantiate the damage and claim filed. As part of the claim process, we asked the custom
      upholsterer I we use in Chicago, to assess the damage and offer both an opinion and estimate to
      repair the broken arms. Their assessment was that even if the chair was repaired it was highly likely
      due to the chair design that the repair would fail. A fact made know to our client who had paid
      approximately $10,000.00 for the chair and finds a repair job as not acceptable. After one month
      dealing with Elite Anywhere, their only resolution to the matter was to offer to repair the chair
      despite the fact the chair was insured for its full value to my firm. To resolve this matter in my
      client’s best interest I’ve had to involve an attorney who will be filing a lawsuit against Elite
      Anywhere

      Business Response

      Date: 11/02/2022

      Dear *******,

      We have been following the standard claim policy and procedures and the client is not accepting that. We are willing to work with the client but they are not cooperating with us.

      Thank you

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