We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Water Purification Equipment

Culligan of Inland Empire

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Water Purification Equipment.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/20/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We had a water softener system installed a few years ago. After installation, I purchased 6 bags of salt to refill the brine tank. After all these years, I still have 3 bags because the system is not working properly. I have called 4 times and had someone come out to check and each time they make an adjustment and charge me a pricey service call. The last time they came out for a blockage I thought it was fixed....now it is giving me the same problems and I don't know what to do as I will have to pay them again to fix what should have been fixed last time! Please help!

  • Initial Complaint

    Date:09/01/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    July 5 we noticed our Culligan regen tank leaking. Tech ***** came on July 6 to repair leak in tank.  Shortly after he left, we flushed master bath toilet & the line blew out causing water to spew out all over.  I was able to shut it off before it caused any major damage-just a lot of water and a huge mess.  I called ***** who wasn't far away.  He came back, said the line had blown out, that it was a “coincidence” & had nothing to do with the “repair” he had just completed. Heck of a “coincidence.” He told me to go out & buy a replacement line & that he would install it.  I ran over to Home Depot, bought the line, & ***** returned & installed it.  I provided supervisor **** at Culligan a receipt for the line which he volunteered to pay for (we didn’t ask) - he never did. Later same evening, we noticed we no longer had water pressure in the house: water was not coming out of any faucets, showers & was not going into the washer.  I called the Culligan after-hours emergency number-twice.  I finally heard back from tech **** after 10. I told him what the problem was & he said he was confident he knew what happened & would be able to fix it - that he'd be able to get our water back on but he said he would not be able to get here for about an hour & a half due to how far away he was.  We agreed because we had no water & did not want to wait until the next day.  **** arrived abt 11:30 PM & saw regen resin had gotten into our water lines & clogged all of them-sinks, showers, toilets, washing machine, everything. It's what caused the toilet line to blow. It took over an hour to clear the regen resin from each of the clogged lines so we had water again.  Space limits here do not allow me to detail the subsequent 5 additional visits due to continued issues due to initial botched repair, including a second leak in the tank which caused damage to file cabinets and other belongings. Culligan said they'd reimburse us for damages. For 2 months now, they have refused to do so

    Business Response

    Date: 09/19/2022

    Hello ******,

     

    Mr. ***** was contacted by our office Friday the 16th at 2pm, he spoke with our Office Manager.  His claim is in process and he was made aware of the resolution.  According to our Office Manager he was in agreement of resolution and we are considering this matter closed.

     

    Thank you,
    *******

Culligan of Inland Empire is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.