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Business Profile

Warehouse Services

Cubework.com Inc

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Warehouse Services.

Complaints

This profile includes complaints for Cubework.com Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Cubework.com Inc has 2 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/17/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have attempted to get back our deposit for our rent at the cubeworks location in *********. The company since April has been denying this from us. They say we have not requested a 30 day move out notice and repeatedly refused to help us. Then in May due to the previous contact we decided to screenshot their response and again in July now they still refuse to help us return our deposit. They again said we moved out without notice. Even though we have proof of their email.

    • Initial Complaint

      Date:04/12/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello my name is *************************, I recently leased a warehouse space at Cubework , ********************************, under my business name Premium herbs , before I leased the warehouse, I delt with an associate named ***************************** from cube work, ******* location I informed him I was a tea and coffee distributor. I would need high voltage electricity to power my commercial equipment, he reassured that the warehouse ************************************************************* , had power .. so I signed a 6 month lease , once I moved in , there wasnt any power I notified him , he told me he would send the electrician, the electrician came and said he doesnt work on running power lines . I emailed ********************* and other managers letting them ,I cant start production cause I have no power, a week goes by . There associate ********************************* said she would order me a generator.. I told her I needed a 50 amp ****** ***** generator . To power my equipment she never ordered that instead she ordered a 5400 watt generator of course it never worked . Once I notified them letting them know that the generator power was to low they ignored me and never helped .. I sat there one month with no power loosing thousands of dollars cause I couldnt start production .**** told me to run my own power . so I called a commercial electrician he ran the power to my unit . Now they are causing me problems trying to terminate my lease I feel like Im Being harassed all because I have power now in my unit.. I feel like they said they had plenty of power just so I can sign the lease I feel like Ive been lied to and scammed.. I lost a lot of time and money .. I just would like for them to fix the electrical and let me work in peace .I feel like Ive been taken advantage of. also I moved in march 18th and I paid the rent already cause they charged me saying I would get a late fee so I paid 2 months of rent it hasnt been a month yet, sense Ive been there .i asked them to prorate the rent and I get ignored

    • Initial Complaint

      Date:10/18/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company has refused to communicate to me why I have not received my security deposit back. Upon leaving my space on 9/29/23 I was told everything with my deposit was good and Id receive a check in the mail. I even received documentation stating this. I still have not received my deposit OR any explanation. At this point Ive attempted to contact five (5) different individuals by phone, email and even text to get some answers. Not only will no one answer but no one will respond via text or email either. I did receive one and only one email asking if I had given a 45 day written notice. Ahh! I did not HOWEVER, I DID discuss it with the same man who initially rented me the space and he told me that was not necessary. He is conveniently one of the employees who apparently is no longer with the company. How convenient. This place was recently bought out and has new management; its unfortunate that poor management and under skilled people have been entrusted to turn this place around. Though this place is in a very blighted area, it has such potential. Cubeworks would be wise to employ folks who possess simple communication skills before giving under skilled people the responsibility of turning the place around. In the three months time I was there, not only did several vendors leave but employees as well. Id like to say there is simply a weak link in this chain somewhere however sadly, the entire chain is weak and needs replaced with folks who are actually skilled and qualified enough to take on such an ambitious project. So sad to see the great potential of a longtime KC landmark go down in flames simply because of frivolous oversight.

    Cubework.com Inc is NOT a BBB Accredited Business.

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