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Business Profile

Carpet and Rugs

Ruggish Co.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Carpet and Rugs.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/12/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a play pad and rug bundle on 10/02/24, but the item did not ship until after 10/09/24, after I followed up for a status update due to no shipping confirmation. ***, a representative, informed me that the color of the play pad included in the bundle was out of stock, which is why my order was not fulfilled, but said they would send it anyway. I asked if they could wait until it was restocked, only to be told they were unsure if it would be restocked at all. I clearly requested that they not send the item, as I did not want that color bundle and did not wish to deal with returning it at my expense. Despite this, they shipped it anyway. Since then, I have contacted the company multiple times, requesting them to arrange a return pickup. My inquiries remain unanswered for days. They finally responded on 10/15/24, stating that I am responsible for returning the item, even though this situation is due to their error and not mine. They shipped a product I specifically asked them not to send, instead of canceling the order as I requested since the product I purchased was not in stock. I am in need of assistance in getting the company to provide a return label and schedule a pickup for these items immediately, as the bundle is not what I paid for and not what I wanted. I declined the offer for an alternative and it was sent anyway. These items are large and heavy and it is a significant inconvenience and cost to me to return them when the error is on the company, not myself. The company has continued to ignore my requests and I would appreciate any help in resolving this issue as soon as possible.

Ruggish Co. is NOT a BBB Accredited Business.

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