We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Chauffeur

Diamond Luxury Chauffer

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Chauffeur.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/06/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I rented a limo for my senior prom through this company on April 8th, 2024 for $1,248. The prom was on April 13th. I was initially told the next day that the prom was canceled and asked the company for a refund. After learning that that statement was actually false, I informed the company that the circumstances of my cancellation have changed but I will still need to cancel because of lack of commitment to ride in the limo from my friends.The company repeatedly refused to allow me to cancel. Initially they stated that they do not refund prom cancellations peer their terms and conditions. Their terms and conditions did not say this. After I called them out fr lying about that, they referred to an actual part of their terms and conditions that simply did not apply to my situation. After going back and forth for 25 emails, the company gave me a 50% refund with the other half going towards store credit. I communicated that this will not suffice because I will not be needing another service for them. Therefore, the other 50% will just be going to waste and be pocketed from the company which is unfair. I strongly believe the company realizes that I'm a minor and will probably never need another limousine service from them hence they decided to not give me the full refund. Here is some of their cancellation policy: 6.3. Prepaid reservations are refundable according to the cancellation policy. However, beyond the specified cancellation period of 24 hours before the scheduled pickup time, prepaid reservations are non-refundable unless stated otherwise by the Company.6.4. Cancellations due to extreme circumstances, including but not limited to natural disasters or national emergencies, may be eligible for a full or partial refund at the Companys discretion.As you can see, according to 6.3, since I canceled no so long after my reservation, therefore, more than 24 hours before my reservation on April 13th, it is inferred that I am eligible for a full refund.

    Business Response

    Date: 05/18/2024

    We have processed your refund in full, although our terms state that refunds are at the company's discretion. It was also communicated over the phone that cancellations were not allowed for this particular weekend. Please allow 7-10 business days for the refund to reflect in your account.

    Thank you for your understanding.

Diamond Luxury Chauffer is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.