Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/28/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Clippers **************** Team,My wife and I recently attended the Clippers vs. Grizzlies game on Friday, March 21st, at the ***********. We were thoroughly impressed by the new arena and its technology. However, I wanted to bring a concern to your attention regarding an erroneous charge I noticed on my credit card statement.While we visited the team store on the main floor, we did not make any purchases there. However, I later discovered a charge of $30.80 labeled as "headgear" from that store. Fortunately, I caught the charge early and disputed it through my credit card and the Clippers app. I appreciate that my refund request was approved, but I wanted to express my concern about how this charge occurred in the first place.If I hadnt checked my statement closely, I could have been charged for an item I never purchased. Id appreciate any clarification on how this may have happened and what measures are in place to prevent similar incidents in the future. Additionally, while I appreciate the refund, an acknowledgment or apology for the inconvenience would have been a thoughtful gesture.Dear **** and ****,Thank you for reaching out and sharing your experience with us. We appreciate your feedback regarding the erroneous charge you encountered during your visit to the team store.We would like to clarify that the technology used in our concession stands and pro shops operates similarly to a hotel mini bar. When an item is removed from the display, it automatically charges you for it upon leaving the store. However, if the item is returned to its place, no charge will be applied. Occasionally, there may be minor flaws or glitches in this system, and we sincerely apologize for any inconvenience this may have caused ****** this is our inaugural season, we are continuously working to improve the experience for all our guests at ***********. Your understanding and patience are greatly appreciated as we strive to enhance our ************* regards,

• Initial Complaint

  Date:03/19/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 5th, we purchased 2 Floor Seats to the *************** Game at *********** Clippers, for $2,000.00 through the Intuit Dome App that linked us to TicketMaster. Upon arrival to the Game entrance, we were searched and had to empty our pockets to check for any metal. We sat directly behind the Pistons Bench as this is a WishList event for my 100% Disabled Veteran spouse, who is native to ********. We drove over six hours total to the Intuit Dome Venue. We did not anticipate the incessant marijuana usage of the patrons along the Floor, which intoxicated the Pistons bench and team, and made us irritated having to inhale this near constant second-hand smoke. It is unfair that we paid $2,000.00 to enjoy a Game and were not able to. When we told the floor Security Guard, *****, she blatantly and very purposefully ignored us! The very man in the seat next to me, pulled out a plastic bag of three huge rolled joints! Right in front of *****! Intuit Dome should check for marijuana joints at the entry point as well as guns; both can kill. And kill the enjoyment of seeing the Game live at a waste of two thousand dollars and a six hour drive to the Intuit Dome Venue! We wrote a formal complaint after talking to ****** Dome Customer Support, and we have not heard a response in over two weeks time! Security IGNORED us and now Customer Support is ignoring us shame on this Venue for not enforcing their smoke-free-venue policies! We would like a replacement to the seats we had for the next season Pistons Game and we would like to escalate to upper management to ensure we are not smoked out of the event again! Compliments of Intuit Dome. Picture shows man next to me with bag of joints and proof of my ticket. My spouse also had proof of his ticket and we have receipt of sale as well.

• Initial Complaint

  Date:01/16/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a proud Clippers season ticket holder. On October 19, 2024, I purchased parking for $58 for a game. In order to be "green" conscious, I decided to car pool and called the Answers Portal to get a refund or account credit. There was NO refund policy upon purchase. When I arrived at the game on 10/19/24, I visited the Answers Portal but no one had an answer about who I speak with about parking refunds. I have asked someone at almost every game I have attended and no one has an answer. However, on January 13, 2025, I went to the Answers Portal and waited almost 20 min for assistance. I spoke to Mr ******* *****, who informed me there are no refunds for parking. When I asked for written notification of the policy, he could not provide it. On January 14, 2025, I was send an email by Mr ***** with a policy about ticket purchases for games that had nothing to do with parking, specifically. I returned the email to inform him of the lack of relevance to the parking refund policy. He then called me and at which time started to play a game of semantics (of which I was not willing to participate). I asked for the manager of customer relations and was denied. Mr ***** strongly believed I would be told the same thing and be denied a refund or account credit. Hence, I am requesting the BBB to assist me in resolving this matter.