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Business Profile

Short Term Rentals

LAX Guest House

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Short Term Rentals.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/26/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased this property to stay thinking it was ADA ********* *********************************************************************************************************************************** the house would have been not ********* with people with disabilities nor do they meet the standards of ADA ********** ********* property

  • Initial Complaint

    Date:08/09/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I reserved a room at the LAX Guest House on June 28 via Webjet for August 8th. When I arrived I was told that I could not check in because, despite the fact that they had my reservation and my name was even up on the board of people who were to check in that day, the house was full. They knowingly overbooked and left me stranded in LA without anywhere to stay and took no responsibility for helping me find alternative accommodation or to instigate a refund for me via Webjet. I was forced to find another hotel last minute and for much higher than if I had reserved this hotel originally.

LAX Guest House is NOT a BBB Accredited Business.

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