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Business Profile

Appliance Repair

My Appliance Crew

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/14/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My dryer stopped working and I contacted Appliance Crew on 8/27/2024. I spoke to *** and I told him the issue. He let me know I would need to pay $95 for him to come inspect my dryer. *** arrived and he was unfriendly. It took him 30 minutes to find the issue. He gave me a part number and told me he would get the part and it would cost me $300 for the part and his service fee is $200 and he would deduct the $95 inspection fee. I said okay I didnt hear from him for a couple of weeks and I called him several times and no answer and no return call. When you dial his number a message says your call will be returned in 10 minutes which never happened. I searched the part on line and I let him know I found the part for $49 and the panel for $135. He finally responded and said that he was having difficulty finding the part and he would refund the $95. I never received the $95. I kept calling and texting and he said his computer was having technical difficulties and I would receive the following week Monday or Tuesday. Today is October 14, 2024 and he is no longer answering my calls and not responding to my text. I called another appliance company and and they came out October 7, 2024 to access the issue and ordered the part and came back 2 days later to fix my dryer. After they heard my story they and saw my text to Appliance Crew they gave me a discount and charged me $200.81 for the part and labor. They charged nothing to come out to access the problem with the dryer. This was very bad business with Appliance Crew. I am very disappointed and *** is not a man of his word. He took advantage of me and took my money. He was trying to over charge me for the part and labor. What he was trying to charge I couldve bought a dryer that the box was opened or a used one. I did my research.

My Appliance Crew is NOT a BBB Accredited Business.

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