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Business Profile

Audio Visual Equipment

TCL North America

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Audio Visual Equipment.

Complaints

Customer Complaints Summary

  • 436 total complaints in the last 3 years.
  • 155 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/04/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 7/11/2024 I purchased a tcl ****** but air conditioner at *********** and within weeks I started having issues with the display going out and also the remote only worked once and a replacement remote only worked once and the ac would never hook up to wi-fi at all ,well I wrote a one star review on *********** ,but took it no further and off and on this air conditioner has been used about 2 or 3 months since purchased and when I started using it this year June of 2025 the problem was worse as the display freezes up and completely goes out and cannot be reset and I did all the trouble shooting required and sent all necessary info they wanted except for a serial number label on the ac its self as it never had one but there were 2 on the original box which I still have and sent them one of it but that's the excuse there using that a sticker missing voids the warranty and its a sticker that was never on it and as I told them if I wanted to take the sticker off the box and put it on the ac I can but im trying to be honest about this issue and as I put in a response to them ** MAY who was the agent I was dealing with already on the bottom of her email stated the issue was resolved before I even has a chance to try to respond or send her anything else as she was automatically denying the warranty and if there is a response from tcl it needs to be someone else besides ** MAY as she is not truthful and I'm done trying to be half way decent in dealing with her as she's about to get on my last nerve with her lack of attention to emails or product problems

    Business Response

    Date: 07/14/2025

    Dear BBB and Valued TCL Customer,
    Thank you for bringing this matter to our attention. At TCL, we are committed to providing fair and respectful support to all customers, and we take your concerns seriously.
    We would like to inform you that your case has been assigned to one of our Escalation Support Engineers based out of our North America office in **********. This step ensures your concerns will receive a higher level of review and personalized attention.
    In addition, we will be conducting a ***************** (QA) review of the previous call interactions you had with our support team. If any mishandling or deviation from our service standards is identified during this review, appropriate corrective action will be taken to ensure accountability and improve future customer experiences.
    We appreciate your patience as we work to resolve this matter properly. You will be contacted directly by a member of our escalation team with the next steps.
    Sincerely,
    TCL Customer Advocacy Team

  • Initial Complaint

    Date:07/02/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased this tv from Best Buy April 19th 2025 and the tv was delivered to me and was removed from the box and was working fine. I later had the tv professionally mounted and again still working fine was watching the tv on Sunday June 29th 2025 tv was working fine. Wake up Monday morning and my fiance cuts on the tv and it begins to have verticle lines on it! I ******* and did all the technical support steps this made the tv worse. As doing research online I see this is a KNOWN issue with this companies product. I cannot take it back to best buy since it is past time and Ive worked with TCL To find a resolution and they refuse its in their policy to replace faulty or defective products but yet they refuse siting there is internal physical damage caused and there is not. I want my tv replaced thats it! I shouldnt have to buy and extended warranty to do that either when the product was sold to Best Buy and delivered to me and there was no damage. Im asking for the company to have some integrity about the situation not blame me for something that NEVER happened to get out of replacing or repairing my tv

  • Initial Complaint

    Date:07/01/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchase ** from best buy website jan 2025 1 year warranty June 17th 2025 storm and heavy strong winds having my patio window slightly open for my pet to go out the storm knocked down my ** 85 in tcl off the stand it's just scratches on the corner of the screen with sound black screen when u plug it in I'm a 3 year best buy credit card holder I ask can it be replaced but they said even if it from acts of God the ** is not covered my thing is this I just got the ** for 6 months I've paid off everything brought from best buy why it can't be replaced or exchanged bc I was told it can't be repaired bc of physical damage and it's not my fault I filed a case with tcl and best buy and they both said I can't get a replaced so I'm filing a complaint bc they never told me when I purchased any ** over ****** about adding a protection plan on my account only mentioned to me a 1 year warranty it's wrong that it was never mentioned til now

  • Initial Complaint

    Date:06/30/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This tv has been turning off randomly, lags and color is not accurate I havent had this for six months yet and started around 3 months mark **** a h*** I hate it I called BestBuy they wont help me even after I bought it from them So I want a refund am tired of this tv and no I dont no repair I want it gone

  • Initial Complaint

    Date:06/22/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a TV in November. TV stopped working and after going through weeks of troubleshooting, TCL decided to repair it. However they dont have a technician in my area. They told me to fix it myself even though its still under warranty

    Business Response

    Date: 06/23/2025

    Based on the information provided by the customer there is problem with his network connection.  

  • Initial Complaint

    Date:06/15/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a TCL 43inch class S5 UHD 4K LED TV in Nov of 2024. It just stopped working today June 14 2025. The last TCL TV I bought stopped working after 2 years Im not looking for money I just think that people should know that these TVs only last a year or two at most.

    Business Response

    Date: 06/16/2025

    Please contact ******************************** with the details of your TV, your POP, your serial number and short video of the issue.  There is a one year manufactures warranty on all TV's 

  • Initial Complaint

    Date:06/04/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Please find the attached pictures showing the speed test I conducted on my cell phone. As you can see, I am getting well over 40 Mbps download speed while standing just two feet away from the TV. This clearly indicates that my home internet service is working perfectly.The issue is definitely with the TV's ability to connect to my Wi-Fi. I would like to request that management contact me directly at ************ to discuss this ********** reiterate, my internet service is not the problem. There is something wrong with this specific TCL TV, and I am requesting an exchange. If I do not receive confirmation of an exchange, I will be filing a complaint with the Better Business Bureau tonight.

    Business Response

    Date: 06/05/2025

    TCL will contact the customer directly regarding this issue.  

  • Initial Complaint

    Date:06/02/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought a TCL ******* that lasted less than a year. They gave me hard time s out replacing it, finally did. However they replaced it with a tv that lasted only 8 months. Now they refuse to acknowledge their faulty products and replace the second faulty tv.

    Business Response

    Date: 06/04/2025

    The original DOP for the first TV was 11/23/23 TCL offers a one-year manufacture warranty for their devices and we replaced this unit on 11/7/24, the replacement unit has an additional warranty of either 3 months or the rest of original devices warranty whichever is longer.  The second device had an issue that was reported over 5 months later so it is out of warranty.  

    Customer Answer

    Date: 06/06/2025

    This is not the first tv that broke. TCL replaced it with another junk tv that broke under a year. The warranty for the first tv is expired, but this complaint is not about that tv. Its about rhie other one that also lasted less than a year. At some point you should be accountable for faulty products 

    Business Response

    Date: 06/06/2025

    Once TCL replaces a unit, the replacement unit has either a 3 month warranty or the remainder of the original devices one year warranty whichever is longer.  The customer's replacement unit was reported after the 3 month warranty.  

  • Initial Complaint

    Date:05/29/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've got a t, c l 55 inch TV, that's still under warranty, the screen is black, but I still have sound trying to make a claim under warranty and I'm getting the run around

    Business Response

    Date: 05/30/2025

    TCL was working with this customer *************, in the last video she sent it appears there is a crack/spot on the lower left-hand corner of the screen.  We asked the customer for a closer picture of the video, and she never sent one.  The case was closed due to lack of response from the customer.  If they wish to revisit this issue, please have them send us the picture of the bottom left-hand corner of their screen.  

  • Initial Complaint

    Date:05/27/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a TCL Q8 75" TV (2023) using a mix of money and non-refundable reward points. The TV developed multiple hardware issues (Dirty Screen Effect, flickering, random shutdowns). After following all troubleshooting steps, TCL sent a technician who confirmed the screen needed replacement.TCL then confirmed a replacement (model 75QM851G), requested my shipping address, and I accepted. Days later, they reversed their position, falsely claiming the model was unavailable despite it being listed for sale on their website and major retailers.They then offered a refund that does NOT include the value of my reward points, and demanded the return of the defective unit (which they had previously said I could keep).Ive received responses from multiple agents with contradicting statements. I believe this violates their warranty policy and misrepresents product ************ ID ************************: US04202522970

    Business Response

    Date: 05/27/2025

    TCL has already contacted the customer via email as their phone had no voicemail and is waiting for their response.  

TCL North America is NOT a BBB Accredited Business.

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