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Business Profile

Audio-Visual Production Services

Vankyo

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Audio-Visual Production Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/26/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought the item from Vanyko Main Store on **** on September 2, 2024 and got the VANKYO S20 10.1 Inch 3G+32GB 5G WiFi Tablet Android Octa Core GPS Dual Camera on September 9, 2024. After using the tablet for a few days, the battery needed to be charged up twice in a row to get even 6 to 9 hours per full charge. I contacted the seller on **** and explained how I had the 2 year ******** extended insurance but since 30 days were over, they refused to refund me or replace the battery that's defective. I did say I would prefer the battery replaced over a refund if possible. So they aren't honoring the 2 year insurance I bought extra like sellers are supposed to do. I want them to at least replace the defective battery for me since the ****************** covers a defective battery.

  • Initial Complaint

    Date:04/15/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I brought a projector from them in August. The projector had been working great and I loved it. Included in the box with the projector was a card for a 3 year warranty. I held onto this just in case something happened. About a month ago one of the bulbs started having a problem. One side of it is projecting yellow now and is very dim. Both my husband and I have contacted the company and each time they tell us that their warranty is only 3 months and just to go to a repair shop. I asked them why they included a 3 year warranty card with the projector if it was only 3 months and they started giving me the run around. They are providing false advertising and are unwilling to provide and type of customer service. I honestly feel like its some kind of fraud or scam that is being run.

Vankyo is NOT a BBB Accredited Business.

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