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Business Profile

Auto Alarms

SouthWest Dealer Services

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Alarms.

Complaints

This profile includes complaints for SouthWest Dealer Services's headquarters and its corporate-owned locations. To view all corporate locations, see

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SouthWest Dealer Services has 8 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/06/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for the debt with Santander consumer USA , I do not have a contract with southwest dealer, they did not provide me with original contract as I requested

      Business Response

      Date: 08/15/2024

      Hello we do not conduct business in ******** and we are a ******** to ******** consulting firm, that works with Dealers, not retail consumers directly. We do not report to creditors at any time for any purpose.

      I believe we are not the company that this person is trying to work with. Please close this case.
      *****************
      SVP of Marketing

      Customer Answer

      Date: 08/16/2024


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ***********************

       

    • Initial Complaint

      Date:01/17/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am one of the Southwest Airlines impacted on 12-24-2022. I just received a refund from SW for $41.50. I bought a round trip ticket(Southwest Airlines-Conf#**BJ33) for a total amount of ******. I was stuck at *********,** on 12-24-2022 and 12-25-2022 as my flight was cancelled on both days due to Southwester Airlines not having enough staff. I had to catch another flight, the only flight I found on 12-25-2022 that would leave ****** to ******, **. This flight cost me 1,600,60 (American Airlines-Record Locator-BZYBCO). I am seeking from SWA $216.00 for half of my round ticket purchased on 8-19-2022. I am also requesting a full refund on the ticket I purchased due to many cancelations on their part. It was extremely humiliating what I lived those 2 days in ****** due to SWA not being prepared with sufficient staff for flights booked in advance. I would appreciate if SWA reviews my case with all proof given and reimburses me for the total amount of $1,816.60. If the uploaded docs need to be faxed or emailed please provided email address and fax number. Thank you for reviewing my case. Respectfully,***************************

      Business Response

      Date: 01/17/2023

      Hello, we are not Southwest Airlines. We are Southwest Dealer Services. So this is not applicable for us.

      *****************, SVP of Marketing

       

    • Initial Complaint

      Date:01/17/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought their alarm system through a dealership when purchasing my car. Was sold to me under the conditions that if my car was ever stolen that they would replace the car/there would be some kind of pay out. That car has unfortunately been stolen. Have now been trying to contact this business numerous times now. The claims department goes to voicemail immediately every time I call, same situation when trying to call the supervisor. Only person that answers is the receptionist and they are unable to take or process claims so I am getting no where and no one is calling me back like they said they would. Very shady.

      Business Response

      Date: 01/26/2023

      I investigated this one, the customers name is **********************He had called in yesterday afternoon and we followed up with the customer today in the morning. I have been in contact with the customer all day today gathering his documents for his claim. This complaint must have been from yesterday or today early in the morning.

      Help customer- customer was helped today 1/17/2023.
      Resolution- his claim is being processed as he submits required documents.
      History- customer called in yesterday 1/16 and this morning 1/17, he got a call back and voicemail today 1/17. Customer returned the call and spoke to claims over the phone and has been in communication all day 1/17.

      Please let me know if any other details are needed.




      *******************;|
      Admin Support
      DIRECT: ********************
      OFFICE: ************
      WWW.SWDS.NET

      CONFIDENTIALITY STATEMENT: This communication (including any attachments) is intended for the use of the intended recipient(s) only and may contain information that is confidential, privileged or legally protected. Any unauthorized use or dissemination of this communication is strictly prohibited. If you have received this communication in error, please immediately notify the sender by return e-mail message and delete all copies of the original communication. Thank you for your cooperation.
      20SWDS17 Tell us why here...

    SouthWest Dealer Services is NOT a BBB Accredited Business.

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