Complaints

This profile includes complaints for Mazda North American Operations's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Mazda North American Operations

  1421 Reynolds Ave Irvine, CA 92614

• 

  Mazda North American Operations

  200 Spectrum #100 Irvine, CA 92618

• 

  Mazda North American Operations

  176 S Washington St Norton, MA 02766

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  October 2023 my 2018 Mazda CX9 was brought into my local Mazda dealer for intermittent heat and leaking engine coolant. Had a diagnostic and I was informed that the engines cylinder head had an internal crack and needed to be replaced. Total cost of the repair would be over $7000 and the dealership would put in for a goodwill repair with Mazda corporate to see how much they would cover. They said they would cover half, leaving me with $3700-$4000 to pay out of pocket on a vehicle I purchased not even a year ago. After I was informed of a TSB on the model, the cause of the damage is in fact a defect in the casting of the cylinder head by Mazda. Mazda is aware of a casting defect in all 2.5 liter turbo engines produced from 2015 to 2020 because they have issued a TSB for this exact issue. The defect is a thin cast around certain parts of the exhaust ports where the exhaust manifold bolts are located that are meant to hold the weight of the turbo and exhaust manifold but because of the casting defect it results in a cracked cylinder head in the same spot in every cylinder head. Why is Mazda willing to take partial ownership of their defect and poor design but also is forcing their customers to pay for the costly repair when it should be covered under a warranty as a recall. I have had our family car sitting for months now, paying insurance and car payment and not able to use whatsoever. My husband is a disabled Veteran and this affects us greatly. We notified Mazda and Mazda's response was the decision was already made, contact the Mazda you bought from. Contacting ********************* in *********, *****, they also denied responsibility telling me all sales are final and it was not a recall but a TSB and arguing that they are not the same. Poor customer service. This is unacceptable. My name and phone number should be enough to pull up my case file with Mazda corporate. *************************** ************. I spoke with Arnisa thru Mazda corporate.

  Business Response

  Date: 01/07/2024

  To whom it may concern, 

  Mazda has approved goodwill assistance for the repairs even though the applicable warranty has expired. The goodwill assistance is appropriate for the situation. Please continue working with your dealer to have the repairs completed. 

  Thank you

• Initial Complaint

  Date:12/20/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 22Mar2023, during routine service it was determined that my 2021 Mazda CX-5 would need to have a replacement transmission. They could not provide a specific issue, only that the transmission would need to be replaced. This replacement would be covered under a warranty. Mazda of ********* has continually changed the date of replacement and could provide no explanation. On 30Nov2023, I was informed that the replacement would take place on 18Jan2024. On 19Dec2023, I was informed that the replacement would take place on 20Feb2024 but that there was no guarantee that the replacement would actually occur on that date. I have been assured that the transmission issue would have no impact on the function of the vehicle; however, recent gas mileage has plummeted which has a direct financial impact as the vehicle must be fueled up more often. I also fear that the sale or trade-in value of my vehicle may be impacted due to continued usage despite a known and acknowledged mechanical defect. This is not a rare vehicle; it is unfathomable that a new replacement transmission could not be located and installed within a calendar year.

  Business Response

  Date: 12/21/2023

  To whom it may concern, 

  Your case with the customer experience center has been reopened. A case manager will be researching and following up with you. 

  Thank you

  Customer Answer

  Date: 12/21/2023

  Though I appreciate the offer to reopen my case (it should never have been closed as there was no resolution), their response does nothing to resolve this and merely "kicks the can down the road". The response is inadequate, boilerplate, and merely serves as to attempt to close the case with no public action.

• Initial Complaint

  Date:12/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought the mazda cx30 2021, from mazda brickell******09/22/2023*******From the beginning I disliked the way of hiding the details of the car from the seller ********************************* He took me to *****, deceived, telling me that the car was in perfect condition10/10 with only ***** miles.********* ******* it being night, I take it upon myself to check the car and surprise! find several dents in its paint. when im claim him ********************* tried to hide it as if he knew nothing and was not responsible. he even told me: That it was the dealer's fault because they had many cars in a small space (I don't care about that as a client, if there was a problem he had to be honest so I could make my decision.)********I decided to buy the car only because I negotiated the repairs with **************************** before signing purchase documents we agree that I would send the repair bill to the dents and they would be responsible for paying for the repair********* to sum up The car has multiple stains on its paint, and these bumps and ********************** hides, he does not answer and when he does, it is so as not to take responsibility. He is a daring person who wants to take advantage of his clients' time telling me that I should stay in ***** because it was cheap there for him to repair details.********** Mazda Brickell/Mugrado automotive **** should be careful with staff who have no scruples when it comes to selling. He called and texted me even on Sundays, but when I contact him to go to his responsibility he hides DISHONORABLE ATTITUDE!.*I'm still waiting for my second copy of keys that he said he would send as soon as possible by mail. from 09/22/23 today is 12/07/23 and still waiting.*I'm still waiting for them to answer me about the damage to the paint.*They haven't even sent me a copy of the new registration.I hope not to escalate this situation to other instances. I JUST WAIT FOR COMPLIANCE

  Business Response

  Date: 12/08/2023

  To whom it may concern, 

  We suggest you contact Mazda's ************************** to discuss your concerns further. They can be reached at ************.

  Thank you

  Customer Answer

  Date: 12/08/2023

  I have already tried this process, Mazda North America responded that they would take a solution for my case and that hasn't happened.

  Nmero de solicitud de servicio 00150469 
   
  Estimado *********************************, 
   
  Gracias por ponerse *********** con ********* de Experiencia del Cliente de Mazda. 
   
  Mi nombre es *****, de Mazda de Norte America. Ser su administradora de casos y estoy encantada de ayudarle con su solicitud. Segn su solicitud de comunicacin por correo electrnico, cmo puedo ayudarlo? Si tiene alguna pregunta, puede comunicarse conmigo directamente usando el nmero y la extensin a continuacin o respondiendo a este correo electrnico.
   
  Cordialmente,
   
  *****
  Case Manager CEC Customer Experience 
  ************ 
  Select Prompt 2, then Ext. 1240263
  (SR Number: 00150469) 

  Business Response

  Date: 12/19/2023

  To whom it may concern, 

  Base on the information provided, this is a sales related disputed. Dealerships are independently owned and operating so please address your sales experience with the dealer management. 

  Regards

  Customer Answer

  Date: 12/22/2023

  This is inadmissible, in Mazda North America they had committed to seek a solution with this dealer, even with an active case number, now its intended to dismiss the process arguing that they are third parties. When a brand authorizes third parties, it is still responsible for maintaining minimal ethical and transparent behavior towards its customers, they cannot simply be ignored, when in the last communication with the case manager, she told me that they were contacting their dealer manager for a solution.

  Business Response

  Date: 12/22/2023

  We suggest following up with your case manager for a resolution if he/she already advise they are working on your case. 

• Initial Complaint

  Date:12/06/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/5/23 my 2018 Mazda CX9 was brought into my local ** dealer for intermittent heat and leaking engine coolant. After the dealerships diagnosis I was informed that the engines cylinder head was cracked and needed to be replaced. I was informed the total cost of the repair would be over $6,000 and the dealership would put in for a goodwill repair with Mazda corporate to see how much they would cover. They came back and said they would cover an amount that would leave me to pay over $2,500. After looking into the issue online it seems like the cause of the damage is in fact a defect in the casting of the cylinder head by Mazda. Mazda is aware of a casting defect in all 2.5 liter turbo engines produced from 2015 to 2020 because they have issued a TSB for this exact issue. The defect is a thin cast around certain parts of the exhaust ports where the exhaust manifold bolts are located that are meant to hold the weight of the turbo and exhaust manifold but because of the casting defect it results in a cracked cylinder head in the same spot in every cylinder head. Mazda is refusing to take ownership of their defect and poor design and is forcing their customers to pay for the costly repair when it should be covered under a warranty as a recall. If I don't pay for the repair I'm left with a car that is undeliverable due to having no heat in winter, leaking coolant all over the roads, and risk setting the car on fire by having engine coolant and other possible engine fluids leak or spray onto the hot turbo. Mazdas response to me was "all decisions are final, if I don't want to repair the vehicle I can trade it in". This is unacceptable. My name and phone number should be enough to pull up my case file with Mazda corporate. If not please contact me and I will be more than happy to give you any information you may need. My VIN is *****************

  Business Response

  Date: 12/07/2023

  To whom it may concern,

  Mazda's offer remains unchanged as the applicable warranty has expired. Please work with your local dealership to proceed with the repairs.

  Thank you 

  Customer Answer

  Date: 12/07/2023

  The cylinder head is defective due to bad casting.  Regardless of how I took care of the vehicle or not this would have happened to anyone who owned my car.  It was inevitable as it was a design flaw on Mazdas part.  This shouldn't be a question of whether or not this is covered under warranty as Mazda is so aware of the issue that they revised the cylinder head in 2020 so this issue won't happen again.  I dont want to leave the brand but if you won't stand by your product you kind of leave me with no choice.  

    I was a loyal mazda customer as an owner of 2 *********************** and was looking to purchase a new 3rd Mazda for my wife but after this I will be rethinking that.   

  Business Response

  Date: 12/08/2023

  To whom it may concern, 

  Mazda truly appreciates your loyalty hence our offer to provide assistance. Again, please work with your local dealership to have your vehicle repaired.

  Regards

  Customer Answer

  Date: 12/08/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************
  
   
  

• Initial Complaint

  Date:11/30/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mazda 2017 engine problems just at ***** miles just after warranty over 6k to repair cylinder Crack on the engine it's aluminum and the weather in this state fluctuates to below zero at times so I was told on well this is the second Mazda I've purchased the other one was in **********. This is a shame an should be addressed I'm still paying for this car and can't afford to repair it.

• Initial Complaint

  Date:11/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a CPO CX-5 less than 3 months ago. Shortly after I purchase the car I get an email that I am due for service. I do not understand why if the car is due for service they would not do it before I bought it! Then I was also promised they would fix a few paint issues for me whenever I want. My car was towed to the dealer because they did not include the lug not key. During that time I called the service center, the sales team, and even texted the salesperson about the paint job that I was promised. I wanted it done while my car was there as the dealer is not an easy drive for me and it costs me tolls to get there. I wanted the paint job to be done while it was already there. My car was there on Tuesday morning and the painting team comes in Wednesday. Tuesday I called 10 times and texted the salesperson several times. No one would help me with the paint job. Once they sold the car they stopped caring to do what they had promised or to help. Each person I spoke with said either the salesperson or a manager would call me to schedule the paint job. No one did!I was also given a defective tire. I was told the tires were all brand new. The tire had a small hole in the sidewall with nothing in it. I had to pay $300 to get it replaced.

  Business Response

  Date: 11/29/2023

  To whom it may concern, 

  Your comments have been forwarded to Mazda's *************************** A Case Manager will reach out to you within 2 - 3 business days. 

  Thank you

• Initial Complaint

  Date:11/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  family bought the new Mazda CX-9 2 years ago. In the past 2 years until now, we had 4 dead batteries. The 4th time (this time), we needed answers. The first dealership that we towed the car to was liberty mazda in *********, **. Their solution to the problem was that we needed to drive the car more. They never asked how frequently we drove this carmy mom drives it to the bus station EVERY day. So we called the North America Operations and they had it towed to 495 Mazda in ******. This dealership said we needed to drive this new car for at least 27miles a day. My husband used to drive this car in the first year 40 min to work and one time, it stopped as he was driving. He was able to start it after trying a bit but after he drove home, the next day, the car died. This car isnt safe/reliable for long distances so we had my mom drive it for a shorter distance in case it dies, we can get to her. So this car was driven over 27mi/day and it still had died. After I relayed all this info to North America Operations on 11/16/23, they told me the dealership has to replicate the problem for me to do anything. Our warranty ends on 2/27/24. The problem was clearly replicated with the batteries dying so quickly and they wont extend the warranty so if this happens again (which we know it will), we will have to pay to fix. This is not our problem. We never signed an agreement to drive a NEW car 27miles/day. We have 5 cars including a new ****** and **** explorer that doesnt get driven for a week at a time. This is not OUR fault, its Mazdas and we dont want their car anymore. They wont do anything such as extend the warranty or provide any fix to this problem.

  Business Response

  Date: 11/21/2023

  To whom it may concern, 

  We suggest you continue working with your case manager ***** for further resolution. Based on the attached repair orders, your vehicle does not qualify for a refund or repurchase. ************* "Lemon Law" states there must be 3 or more repair attempts within the first 12 months of ownership.

  Thank you

  Customer Answer

  Date: 11/21/2023

  you have said the case manager will contact me since last Thursday and to give her 48 hrs. Its currently Tuesday and I still didnt get a response to her. You clearly are dragging this out until our warranty is close to expiring and this is NOT fair or just. The batteries are dying for a reason and if you cant figure it out, either extend the warranty or give us a refund because we dont want an unsafe and unreliable car. A new 2021 car shouldnt have all these dead battery issues. 

  Business Response

  Date: 11/21/2023

  Please expect a call within the next 24 hours from *****. 

  Thank you

  Customer Answer

  Date: 11/21/2023

  this case is not resolved. I will wait another 24 hours in addition to the 48 plus hours Ive already waited. Next time, please give the customer the correct information. 

  you have sold an unsafe and unreliable car period. The solution from the dealerships is that we have to drive the car more is absurd. There was no clause in the purchase agreement about how we have to drive a NEW car for 27 miles a day. The facts are that the batteries are dying for an unknown reason and something in the car is drawing too much power away from the battery before it could recharge. If you cant figure out why, then you can take the car back and get us what we paid for it because this is an unsafe and unreliable car and we cant have anybody driving it apparently. Not my husband when he drove it for 80+ min a day for work and not my mom who drives it for 10+ min a day for work. 

• Initial Complaint

  Date:11/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a new 2017 Mazda CX-9 in 2017. Not had any issues until recently when I smelled a "maple syrup smell" around my car. Took the car to the dealer to get it looked at and was told it needs a new engine. This is a known issue with certain mazda's and mazda has failed to do anything about it. My dealer quoted me $8300 for a new engine and a measly $3100 for trade in.

  Business Response

  Date: 11/20/2023

  To whom it may concern,

  Please contact our ************************** to discuss your concerns further. The team can be reached at ************.

  Thank you

• Initial Complaint

  Date:11/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is about Mazda ****************** Bulletin 09-036/19":"AUTO LIGHT SYSTEM MALFUNCTION. TURN ON/OFF LIGHTS MANUALLY" WARNING MESSAGE AND DTC B10AD:09 STORED WHEN PARKED DURING HOT WEATHER CONDITIONS APPLICABLE MODEL(S)/***S APPLICABLE MODEL(S)/***S:? 2019-2020 Mazda3 (****** built) vehicles with ***s lower than 3MZ BP******122029 (Produced before September 23, 2019)I bought a 2019 Mazda 3 in May 2019. The *** is 3MZ **************. The car has above problem. The problem happened 3 times in July, 2019, Aug 2019. I went to a dealership, and I was told there is no fix for it yet. I did not drive the car in the ******* during pandemic. This year It happened again in May 21, 2023.I found above technical service bulletin, and called Mazda ***. I told them I had photos of the issue each time it happened, and asked for a fix. I was told it had to be diagnosed by a dealer. I called a dealership and they told me I need to pay the diagnosis fee first. My *** number falls with the defective batch of cars, it is an obvious issue, and It only happens with hot weather. Why should I pay the diagnosis fee.Also I did not receive any service notice for this issue, even though I brought the car to services for a few recalls.In internet, it says Mazda redesigned this defective part. I am asking Mazda *** to repair this issue of their defective part.

  Business Response

  Date: 11/16/2023

  To whom it may concern, 

  Per case 00143482, it was recommended on 10/13/23 the vehicle be taken to a Mazda dealership for further diagnosis to verify the concern. If a Mazda dealership already confirmed the vehicle is exhibiting the issue outlined in the **** please call the customer service team back referencing your case number. 

  Please do keep in mind that the applicable warranty for your vehicle has expired. 

  Thank you

  Customer Answer

  Date: 11/18/2023

  First, yes, my warranty expired, but the defection is a known issue, and I reported it before the warranty expiration (Just got the car for a few months).

  I was told there was no solution at that time, and later I did not receive any notification about the service bulletin. 

  Second, I provided the pictures to show when the issue happened. It is a known issue for car produced in 2019, and my car VIN falls inside the defective ones, why do we need a dealer to diagnose it, the issue is 100% there. Further more, the symptom only happens with hot weather,  what happens if dealer cannot reproduce the issue indoor?

  If you are a consumer, do you think you are treated fairly?

  Thanks,

  --Pujiang

  Business Response

  Date: 11/20/2023

  Per the first response, please follow up with the customer experience center referencing the case number to further discuss your case.

  Thank you

• Initial Complaint

  Date:11/15/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mazda miata was making noise at low speed especially when turning steering wheel. So, I made a service appointment at 7:45 AM on 10/23 at *********************** Mazda of ************. At the end of the day, I was told that no technician had time to look at my car since there were so many walk-in customers and they were short stuffed. I had to leave my car in the dealership to get the service done as soon as possible. When they finally contacted me the next day (10/24) at ~4:30PM, I was told that the noise is coming from a body trim. Then I paid the diagnosis fee and picked up my car later that day.Next day(10/25), I noticed even when the car is parked, there is still a noise when turning steering wheel. Then I sent my service advisor an email with a video showing the noise when my car is parked. The service advisor replied to me next day (10/26) and insisted: There was nothing wrong with the rest of the suspension or steering systems. We checked over the whole car. Without repairing that molding and going from there I have nothing further I can do with it. Then I had no choice but to bring my car to somewhere else: a different mazda dealer. Not surprisingly, the new diagnosis says that the noise is from loose metal undercover. They quickly fixed it without any charge since my car is covered by service agreement.I then emailed to the service advisor from *********************** Mazda of ************ (11/2), explaining what happened and requesting a refund; but did not get any reply. So, I called their service director the next day (11/3). I was told that I can get the refund, but I must bring my car in to let them inspect how exactly the other dealer fixed it since they need to know.With the details above, I feel the overall experience with *********************** Mazda of ************ is unacceptable:1.An appointment means getting the service started at a particular time, not getting me into a waiting list until they can spare some time. An appointment as early as 7:45AM should not be affected by short stuffing, at least not delaying till 4:30PM next day. And it does not make any sense to be delayed due to walk-in customers 2.The diagnosis was totally wrong, which happens since everyone makes mistakes. But even with new evidence of a video showing the issue, I cant understand why they still insisted the old diagnosis.3.When the car was fixed by another mazda dealer and their diagnosis was proved to be wrong, the customer still cant get the refund unless they can take the car apart and learn how it was fixed. No customer would agree to have their car used for practice and education. I believe they are just using this excuse to avoid issuing the refund.I have never experienced such customer service. I hope ********************** can make it right by refunding me the diagnosis fee and reimburse my ride on 10/24 due to the delay.

  Business Response

  Date: 11/15/2023

  To whom it may concern, 

  Please contact the Mazda ************************** for further assistance. 

  Thank you

  Customer Answer

  Date: 11/15/2023

  i would like to keep this case open since the business' reply is not a solution at all.

  Business Response

  Date: 11/16/2023

  To whom it may concern,

  We suggest contacting the **************** team at ************ for assistance with your issue.

  Thank you

  Customer Answer

  Date: 11/20/2023

  I have contacted Mazda ************************** per your reply on 11/15 four days ago (Service Request Number ********). the reply I received today is "Mazda is still in process in reviewing your case". I would like to resolve this and close the case as soon as possible, but things are not making much progress on your end now. thanks

  Customer Answer

  Date: 12/14/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************