Complaints

This profile includes complaints for Mazda North American Operations's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Mazda North American Operations

  1421 Reynolds Ave Irvine, CA 92614

• 

  Mazda North American Operations

  200 Spectrum #100 Irvine, CA 92618

• 

  Mazda North American Operations

  176 S Washington St Norton, MA 02766

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a loyal Mazda customer for the last 15 years. I have owned 3 different Mazda vehicles. *** first 2 ran until well over ******* miles. *** of them is still running with ******* miles. *** 3rd is currently in the service bay at the Mazda dealership. All of my vehicles have been well cared for with regular oil changes, tire rotations, system flushes, spark plugs and all other necessary maintenance. I have had very few mechanical issues with my Mazda's over the years until last week. My 2016 Mazda Certified CX-9 overheated on my way home from work. I immediately pulled to the side and eventually got it towed to the dealership. *** car has ******* miles. I did buy an extended warranty at the time of purchase that expired at ******* miles. **** of my driving is on the highway during my 30 mile commute back and forth to work each day. *** dealership says my entire engine (long block) needs replaced. *** cost of the repairs is $8,822. *** repairs are part of a ****************** Bulletin" TSB 01-013/21 for "Coolant Leaks at Cylinder Head," which is exactly what happened in my car. I still owe approximately $6000 in car payments before the car is paid off. I am worried. I have no idea how I will pay for repairs. *** car was working fine a week ago with ******* miles on it. I trust Mazda will see this as an OPPORTUNITY to keep a loyal Mazda customer. I plan to buy the ***** hybrid when it is released. Whether or not Mazda chooses to take care of me will determine whether or not I buy my 4th Mazda in the future. My Good Faith ******** Claim has been filed (Case #*********). I will report back here to let the consumer know how Mazda decides to handle this tough situation for a long-time, repeat, loyal customer. I absolutely love my ****************** CX-9, and I just want it back to working order as soon as possible.

  Business Response

  Date: 06/20/2023

  To whom it may concern, 

  Your after warranty assistance request is currently being review. A Case Manager will contact you once a decision has been made. 

  Thank you

• Initial Complaint

  Date:06/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I own a 2017 Mazda 6 that has a ghost screen per the service department at the dealership. It started about 1 1/2 yrs ago and gradually has gotten worse. The infotainment system continually beeps and changes channels on it's own and the radio turns up to max ****** on its own while driving and makes random calls. it is a safety concern because it's very distracting. The Bluetooth disconnects and the screen turns black also. I took it to the dealer and was told that it was out of warranty and to call Mazda, but they were aware of the problem. There's a service bulletin on it which I have. There was a recall on the certain models up to 2016 for the same issue. Also, when I called Mazda they said it was a known problem with this model and they assigned a case worker to me. He told me that Mazda would pay for the part and I would need to pay for the labor. A few days later I received a call from the case worker stating they would not pay for it because I didn't take it to Mazda for maintence and it was out of warranty. Mazda has extended the warranty on previous models to cover it. I have filed a complaint with the **** also. Since this is a safety concern and Mazda recalled previous models I think that this should be recalled also and I should be reimbursed for the part.

  Business Response

  Date: 06/13/2023

  To whom it may concern, 

  Base on VIN *****************, the applicable warranty has expired since 1/1/2020. Any repairs at this point is the customer's responsbility. 

  Thank you

  Customer Answer

  Date: 06/17/2023

  I do not accept this response.  The part that was installed on my car was defective and not due to normal wear and tear.  Mazda knew of this issue with previous models and extended the warranty and still installed the same part on the 2017 models. I would like an explanation from Mazda as to why they installed the same part on the 2017. I also would still like the part paid for as originally stated by the case worker since they were aware of this problem and it's a safety concern.

  Business Response

  Date: 06/19/2023

  To whom it may concern, 

  As stated before, the applicable warranty has already for VIN ***************** and as such, vehicle owner is responsible for the repairs.

  Regards

• Initial Complaint

  Date:05/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  manufacturer defect not covered.

  Business Response

  Date: 06/07/2023

  To whom it may concern, 

  The Powertrain Warranty is 5 years / ****** miles. ***** the vehicle had ****** miles, the Powertrain Warranty expired; however, Mazda approved partial goodwill assistance towards the repair. 

  Unfortunately, Maza would not be providing reimbursement of $750.

  Regards

• Initial Complaint

  Date:05/30/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 27, 2023 my disabled Veteran husband and myself purchased a new CX-5 from ******* Mazda. I knew we were paying too much by paying **** invoice, but were elderly and not in the best health and were not up to going back and forth on pricing. Therefore, I know paying **** is on **, but we were supposed to get a $500 cash back loyalty rewards because we are a current Mazda owner. I did not realize until I was home reviewing the paperwork that ******* Mazda had the nerve to increase the **** by $500 so when the $500 cash back loyalty reward was given, they were able to keep it for themselves! Im embarrassed and angry with myself, but ** also upset they would intentionally slip that past an older couple not to mention a disabled Veteran. You cant have trust in anyone or any faith in humanity. Is very sad.

  Business Response

  Date: 06/07/2023

  To whom it may concern, 

  It looks like you have an open case with Zumondre within the *************************** We encourage you to continue working with him.

  Regards,

  Customer Answer

  Date: 06/12/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************
  
   
  

• Initial Complaint

  Date:05/27/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the local ************* and Certified Mailed with Receipt medical documentation to Mazda Program Headquarters back in July. I should have gotten a response by now and the $1,000 reimbursement for installing my left foot gas pedal by now onto my vehicle.

  Business Response

  Date: 05/30/2023

  To whom it may concern,

  Please contact the Mazda customer experience center to further discuss your request. 

  Regards
  

  Customer Answer

  Date: 05/30/2023

  I dont want to contact them directly because they never responded to certified mail with a receipt, why would they respond to any other forms of contact?

• Initial Complaint

  Date:05/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our 2017 Mazda CX-9 began overheating while on a family trip. I found out thru my Mazda dealer that my vehicle had an issue with a coolant leak at the Cylinder Head. This leak is due to a design flaw of the cylinder head at the exhaust manifold. Mazda is aware of this flaw and issued an alert to mechanics in TSB 01-013/21 (attached). Rather than issue a recall for this flaw, the company has decided to pass the cost of fixing this to the owners and i've been quoted at $3600 to have the extensive repairs made. I've also been without my vehicle for 3+ months while the parts come in which has been a great inconvenience.I understand that some of the cost has been absorbed by corporate and im thankful, but requiring me to pay $3600 for a known design flaw seems unreasonable. I noticed many other complaints on this forum regarding this same TSB and feel this should have been handled better with fairness to the owners who did nothing wrong, and ended up with a vehicle with a faulty part. The safety concerns from this defect were also real and left my family on the side of the road in a dangerous position when the car broke down.I'm well aware that im out of warranty now for this vehicle, but because this was a known design flaw/manufacturing defect, I don't believe the cost should be passed on to the vehicle owner. My Case number is ********. I would like Mazda to pay all or at least some of the $3600 my dealership is charging me for this faulty design/manufacturing issue.Thank you.

  Business Response

  Date: 05/10/2023

  To whom it may concern, 

  Please continue working with you Case Manager. Also be advise the applicable warranty for your vehicle has expired. 

  Customer Answer

  Date: 05/11/2023

  In response to your recommended course of action. The case manager I spoke to was rude and told me not to buy a used vehicle, had no info on the claims because "his system was down" and closed my case. As mentioned, I'm well aware I'm just out of warranty, but this was a manufacturing defect and should have been covered by the manufacturer. Please see the countless other huge espeses being passed on to consumers for this same defect in the *** provided. I don't consider this issue resolved and would like Mazda to do the right thing and not pass their mistake on to me at the cost of $3600.

  Business Response

  Date: 05/12/2023

  To whom it may concern,

  Your concerns have been forwarded to CEC Supervisor for further review. 

  Customer Answer

  Date: 05/15/2023

  I'll await contact from CEC supervisor but haven't heard anything yet from them on a resolution.

  Business Response

  Date: 07/31/2023

  To whom it may concern, 

  Per your case notes, Supervisor ******* spoke with you on June 20th advising Mazda will not be assisting with the repairs as the warranty has expired. 

  Regards

• Initial Complaint

  Date:05/08/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 8th I took our 2017 Mazda CX-9 into **************** Mazda in *********, ** due to a coolant leak. The car was diagnosed with a cracked cylinder head which now requires the engine to be replaced. The Mazda CX-9 has only 57k miles and the car is out of warranty. Mazda issued a service bulletin ********* on 10/15/2021. This Bulltin is attached to this complaint. From the document they state. " Deformation of the exhaust manifold during usage causing unexpected force to certain areas of the cylinder head.Residual stress generated during production in the cylinder head material may be greater than expected. The external force from the exhaust system when driving over bumps may cause unexpected force to certain areas of the cylinder head." The langue from the bulletin for the fix tells me they are responsible for the issue and should replace. "To eliminate this concern, the design of the exhaust manifold gasket and the cylinder head has been modified to reduce the force on the cylinder head."I have filed a complaint with Mazda *** and have been denied any assistance due to being out of warranty. The warranty expired last year in February. The car has very low miles and was in great shape. I am seeking Mazda to help pay all or part of the repair cost to replace the engine. **************** Mazda is currently replacing the engine so we can get our vehicle back.

  Business Response

  Date: 05/16/2023

  To whom it may concern,

  We understand you are currently working with ***** in the **** Please continue to working him as he is your point of contact.

  Business Response

  Date: 05/16/2023

  To whom it may concern,

  We understand you are currently working with ***** in the **** Please continue to working him as he is your point of contact.

  Customer Answer

  Date: 05/16/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************
  
   
  

• Initial Complaint

  Date:05/04/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was driving my Mazda 2018 CX-9 Grand Touring with close to ****** miles on it down the road when a message flashed on my dashboard to pull over and stop the car immediately. There was no prior warning. I did, then had the car towed to the closest Mazda Dealership. I thought I had a hole in my hose because my engine was dry with no fluid. Unfortunately, I received the bad news today that there is actually an issue with the cylinder head. It is leaking and needs to be replaced to the tune of $6339.85. I am flabbergasted. Here I thought I was having a hose replaced and I need a whole new cylinder head. After doing some research, I see that Mazda has identified this as an issue. They have even published white papers on the issue so you know which parts need to be replaced. They also have identified which cars are subject to this issue with my 2018 CX-9 being one of them. I paid a lot of money for this vehicle and had timely oil changes with total synthetic oil. I took my car into the shop for regular repairs. Other than this, my car is in very good condition. This should have never happened. This problem was not caused by me. I feel the parts used to build my car are/were defective. From what I am reading, I am not the only one out there with this issue. I feel that Mazda should recall this vehicle and replace the engine parts necessary to rectify this situation covering all of the costs. Here is a video of my auto review at the dealership identifying the problem: ****************************************

  Business Response

  Date: 05/05/2023

  To whom it may conern, 

  Please feel free to contact the ************************** to discuss your concerns further. 

  Thank you

  Customer Answer

  Date: 05/05/2023

   What is the email address or phone number of the *******************************

• Initial Complaint

  Date:05/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The intent of this complaint is to collect a reimbursement for $1,626.66 which is the amount I paid to service my 2019 Mazda CX-5 (VIN: *****************) for a cracked cylinder head. The vehicle powertrain warranty is ****** miles or 5 years (whichever comes first).The vehicle was purchased on 1/18/2019 and officially the warranty expire date would be 2/18/2024 but currently as of 5/4/2023 i have ****** miles on the odometer (so its ***** miles over the warranty). The cracked cylinder head occurs due to a non-robust design and there are many other consumers with CX-5s that are experiencing the same thing (some with mileage as low as ******!). Mazda has knowledge of the problem but continues to ignore it and not issue a recall nor pay to make the repairs. Its borderline fraudulent to sell a $26,000 knowing first hand the engine can suffer such a catastrophic and premature failure.Why is the consumer responsible for an aluminum casting (ie non-wearable part) and through no fault of their own that the powertrain fails on a new car mind you??? After dealing with Mazda ******** care it was obvious they were not interested to take ownership of their poor design and instead put it on unsuspecting consumers to pay for their mistake.Im completely unsatisfied with the whole Mazda customer service and this vehicle as a whole. I hope this can be a warning for others before they make a mistake to purchase a Mazda.Also worth to mention Ive been through 4 windshields in 3 years. I might file another complaint on how easy the windshields break. Shame on Mazda.

  Business Response

  Date: 05/04/2023

  To whom it may concern, 

  Per case 00093899, Case Manager Gretchent provided partial goodwill authroization to the dealership. As your complaint stated, the vehicle is outside of warranty but Mazda did provide assistance towards the repair. 

  Regards

  Customer Answer

  Date: 05/05/2023

  The response by Mazda is absolutely unacceptable based on the type of engine failure due to Nobody's fault except by Mazda.  Having a customer pay for a known design flaw is nothing short of criminal. I explained to ******** when she first opened the case that I will not accept anything less than a FULL reimbursement to close this claim. Shame on your response that you think that it's acceptable to be "partially responsible" when clearly the cylinder head is faulty by design.  I will look into starting a class action lawsuit which will end up costing Mazda a heck of a lot more than simply trying to do the right thing and be accountable for your inept design and faulty product. 

• Initial Complaint

  Date:05/01/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***************************** **** North **************, Apt. 204 *********, ** ***** April 30, 2023 Mazda Motor Corporation P.O. BOX ***** **************** ***** To whom it may concern:My name is *****************************, and I purchased a 2023 Mazda CX-5 on 4.26.2023. On 4.25.2023, I called ********************* Mazda of ********** in ********* and spoke with *****. During that call with her, I told her that I was looking to get my current vehicle refinanced and or purchased a newer model if the deal was within my budget and because I love the brand. She said we can do both and see what we can do, and I made an appointment to come in on 4.26.2023 at 9:30AM. During that call I also asked what happens to my Gap and Extended warranties if I traded the car in. She said that she needed to put me on hold to ask someone and would be right back with me. When she arrived back on the call, she said that both would be refunded back to me, or I could use it as a down payment towards the new vehicle. I said thank you and ended the call. On April 26, 2023, I arrived at the dealership at 9:33AM and asked for *****. To my surprise *****, who was my salesperson when I purchased my original vehicle was assigned to assist me. He said ***** was an internet representative and not a salesperson. I thought that was odd but didnt think too much of it. It was refreshing that he was helping me again. After sitting down at his desk, I explained again why I was there. I told him that I was there to refinance my car or trade in my vehicle for a newer model if the deal was within my budget. I told him that I knew that my warranties can be refunded or be used as a down payment. He said OK! After that discussion, we started looking at cars on the lot. We narrowed down to a Silver 2023 SIGNATURE CX-5 Turbo. I loved the car and so, he and I test drove it. While test driving it, I brought up both the Gap and Extended Warranties and using the refund in the loan. It was at that moment when he informed me again that it can be used as a downpayment but could not be transferred to a new vehicle. Thats when he asked if I was putting any money down, and I said I would rather use the money from the warranties as the downpayment. Thats when I asked, what was its value considering that the car was still under the manufactured warranty. He said: when we got back, he would have to have his manager call to check. We arrived back at the dealership and after my credit was pulled, ***** shared that my highest score was Transunion and that the score was 640 and presented payment options that was well over my current or bottom-line number. I told him that I cannot afford either of the amounts that he presented to me. It was at that moment when I told him that the Transunion score wasnt my highest score and that my highest score was 735 and with Equifax. I pulled up Equifax and showed him the score on the Equifax App. He then said, I will go and let my manager know. He returned and said that we only use Experian and came back with even higher numbers, and I expressed again that those numbers were way above my current and bottom-line number. I started to become alarmed. It was at that moment when I asked, What ever happened to the refinance option? He said, sir you have an upside-down balance that we have no other choice but to go with a new vehicle. He never shared what that balance was, nor what they were giving me for it. I have traded in many vehicles, and I knew that already, but taking refinancing off the table without discussing it with me alarmed me. He then came back with a Tier 2 option and again I shared that it was well over my current payment and bottom-line amount despite the 6% interest rate, extended warranty and gap being included. Thats when he asked what amount was, I am putting down and I replied nothing. I said, Did you and your team get the amount of my refund from my warranties, and he said no and that I could not use that as a down payment. I told him that, thats not what he told me. I became frustrated because thats not what he said during my test drive with him. Then he said that the amount was in the loan. That made me even more frustrated. Thats when I asked where in the loan was this listed? He couldnt point out where it was listed in the contract. Out of pressure and much frustration I decided on putting down $2,000. At this point I was totally confused, and it showed in all the back and forward conversation that he and I had at his desk. It was quite noticeable to the other salespersons on the floor also. I noticed them staring and smirking. I remember saying to myself, am I getting played and did the salespeople know that overheard our conversation. ***** then said all together the down payment for the car is $5,000 and I said how is that when I am only putting down $2000.00. I asked again, where is the remaining amount coming from. He never answered that question. Then I asked about the manufactured warranty on the 2020 CX30. I asked, has it expired on that car? He said yes. I was confused as to how. It was a 2020 and only had ****** miles on it. When I got it, it had less than ****** miles on it, so how could it be expired, I told him. He said thats why your extended warranty is only valued at $2800.00. I remember saying to myself that none of this made any sense to me. I told him that I have traded in many vehicles during my lifetime and never have I experienced anything like this. In addition, there was no discussion about the 2020 CX-30s value, the amount the car was upside down or even what the dealership was offering me to buy the car back. That should have happened first. I have traded multiple cars in my lifetime and have never experienced anything like this. Lastly, I went in with the finance manager to sign the finance documents and thats when I noticed that the amount from my previous warranty was listed as a down payment on the contract. I was furious that they had purposely deceived me. I thought by returning to ********************* Mazda of Greenfield that Id get the same stellar treatment and service as before, but seeing what occurred, I was completely wrong. I fully expected that ********************* Mazda of Greenfield would make this right for me as a returning customer, but I was terribly wrong.In ************* inconsistency between the status of my previous warranty and its value.2.The salesperson was too driven to make a sale, rather than address all my concerns as a ********************* and deceiving the customer, by using the warranties value as a down payment while telling the customer it cant be used as ************* the customer that the previous manufacturers warranties had expired.5.Taking the refinance option off the table without even communicating that to the customer and prior to the negotiation ************* not disclose the current value of my 2020 CX-30 value, the upside-down amount and what the dealership was offering me for my car.Then theres this survey that ***** and **** continuously kept calling me about. They urged me to fill it out so it could help increase ****** overall score. I had put it off, because of my horrible experience on 4/26/23. Both said, if there were any concerns or issues, please reach out to them before doing the survey. On 4.30.23, ***** reached out again to remind me to fill out the survey. I decided to fill it out but stopped. I decided to reach out to ***** via text to express my concerns about my purchase on 4.26.23. I guess once he viewed all my texts, his Manager, **** called me. I did not answer the call but 10 or 15 minutes later I decided to call him back. Thats when I verbalized my disappointment with the dealership. and requested that they do whatever it took to make this right for a returning customer. I told him during that conversation, to make it right, Id like a full refund of my down payment. That amount was $2060.00. He said we will see what he can do and to expect a call from him at 12pm on 5.1.2023. On 5/1/2023, 12pm hit and there was no call from **** from ********************* of Mazda in ********** *********. I decided to call at 12:30 and he answered and stated that he was about to call me in a bit. He did not call until 12:45pm. When he called, I shared my displeasure with the dealership and how I was deceived. He didnt hesitate to remind them that they had used my warranty refund amount as a down payment without my knowledge. He also admitted that my car was upside down by $10,000. I told him that that was the first I had heard that, especially when they never went over the cars value or what the dealership was given me for the car. Thats when he said, well ****************** we did give you a good deal. I replied, Yes you did give me a good deal, by deceiving me! He said, we are trying to fix this, and I said, I havent heard anything close to you trying to make this right. He asked what it was that you wanted, and I replied, we talked about this yesterday! So, you already know what I wanted prior to asking me that question, so I said. Thats when he offered me a check for $250.00. I told him that that offer was an insult and insulting. Especially when I spent over $51,000 at that dealership. I then asked if that was all that they were offering me, and he ended the call after saying yes. I am stunned and so disappointed by the service that I received on 4.26.2023. This purchase at this time was so different than the last. He didnt even attempt to address any of the concerns that I listed in this letter, but just reminded me that they gave me a good deal. All I asked was for him to fix what was broken and they decided to insult me rather than truly fixing the problem. I am asking for someone to please help me undo what was purposely done to me. ********************* Mazda of Greenfield purposely deceived me, and I need your assistance. Respectfully, ***************************** ************

  Business Response

  Date: 05/02/2023

  To whom it may concern, 

  Please continue working ***** in the ************************** to address your concerns. Thank you

  Customer Answer

  Date: 05/02/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *****************************