Complaints

This profile includes complaints for Mazda North American Operations's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Mazda North American Operations has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Mazda North American Operations

  1421 Reynolds Ave Irvine, CA 92614

• 

  Mazda North American Operations

  200 Spectrum #100 Irvine, CA 92618

• 

  Mazda North American Operations

  176 S Washington St Norton, MA 02766

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a Mazda6 Touring 2018 in 2020, September. It had 10k miles on it when I bought it. It has 50k miles on it and after an oil leak, my mechanic discovered a CRACKED CYLINDER HEAD. This is absurd for a 6 yr old car with only 50k miles. After researching, I came across many others who had the same issue. There is even a lawsuit against Mazda for this issue. My car is out of warranty and I want to see if Mazda will be willing to cover my repair ($5,000 minimum is likely) before I contact the law firm handling the lawsuit.

  Business Response

  Date: 09/25/2024

  To whom it may concern, 

  Please contact the customer experience center at ************ to discuss your request. 

  Thank you

• Initial Complaint

  Date:09/24/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I prepaid $399.99 for a 2yr/5 service package on 4/1/24. On 9/24/24, I received service where I had to wait 2+ hours even though I had scheduled the first available appointment this morning. The nature of the services was not such that should have taken as much time. I paid for this service with the understanding that I would receive prompt service. As this is not the case, I would like a full refund of this prepaid package. Please call me at the phone number listed in this complaint instead of the number in the Mazda account.

  Business Response

  Date: 09/25/2024

  Hello, 

  Cancelations or refunds of any maintenance plans are done at the dealership. Please contact your selling dealership.

  Regards

• Initial Complaint

  Date:09/24/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have not received a response to my initial complaint, so I am going to resubmit. My case number is ********. I received my car from ****** Mazda 9/24/24 after bringing in the car to the shop since August 28, 2024. They replaced my car's transmission for a loud whining when accelerating and regreased my front and rear brake pads for hearing popping noises and feeling shocks when coming to a stop. On my drive back the car still exhibits a stop whining when accelerating and the car continues to pop when coming to a stop. I've been having these issues since March 2024 and am exhausted with the issues of my car. I am requesting a buyback of the vehicle since the car still continues to exhibit issues and they remain unresolved. The cars VIN is *****************, if no response is heard, I will be hiring a lemon law Attourney who is on stand by to pick up this case if no response is received

  Business Response

  Date: 09/24/2024

  To whom it may concern, 

  Please continue working with your CEC Representative. 

  Thank you 

  Customer Answer

  Date: 09/25/2024

  I have been working with my Case Manager ********* since I owned the car, and nothing has resolved. A lemon law attorney has accepted my case against you, so keep an eye for certified mail heading towards you!

• Initial Complaint

  Date:09/22/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 09/10 I Went to a Mazda dealership in ******************* to test drive the new Mazda CX70 since I was shopping to trade cars. Once o got in the dealer With my family, we did a test drive and the seller started negotiating. I had a wolkswagend leased and we negotiated terms and after ****** closed the deal. They took my ** and I went home with the new car already with my license plate and registration.8 days latter I called to check about the payoff of my old lease with ** and my sales representative told me that they had an issue. They told me my credit that they assumed was new as therefore I had either to put more money down or find a co-signer. All those allegations arent true, since after checking my credit report they run my credit on the 10th at 6:35pm.All my negotiation at the dealership was made with the person who identified as the general *********** my situation is the following: Im with the car not knowing what to do and they keep procrastinating the resolution. On friday 09/20 o went to the dealer and was told them that since this was happening that I wasnt going to accept any change of terms of what was closed 8 days ago and if that was the case just return my car and the money I paid. The manager told me that I could do that but was going to lose the money I put upfront.This is a total absurd, I never saw this type of thing happening in the **, once you go out the dealer with the documents and the new car all is set, I did all that I was asked to do and have no reason to be treated like this or financially penalized

  Business Response

  Date: 09/23/2024

  To whom it may concern, 

  If you have not already, please contact the ************************** at ************ for further assistance.

  Thank you

  Customer Answer

  Date: 09/23/2024

  callled the costumer service with no answer after almost 1hour waiting to be conected.

• Initial Complaint

  Date:09/12/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our Mazda CX-5 was involved in an accident. It was siting at a stop sign, and started to proceed through an intersection and a Jeep Cherokee ran the stop sign and t-boned our vehicle. The seats were ****** and are now loose, and the accident threw a human into the center console, breaking it as well. ***** *** **** of Wichita, along with ********************** made sure to no total the vehicle. Since the original repairs, it has been in the shop 6 times. Most recently it had to have another bumper cover installed because of poor work the first time. The car should have been totaled, and now we're stuck with it. After the damages were repaired, we noticed that the seats were very loose. The body shop, and insurance both refused to address the seats, and the center console. There is over a 1/2" of play in the seat and frame. Upon digging into this further with a prior Mazda mechanic, it appears that many models of Mazda's have seat issues with them being loose. Nothing sounds more dangerous to me than a seat that is loose, especially after being t-boned. I have filed a report with the ***** to hopefully address these concerns that seem to have existed for many years now, and Mazda continues to use the cheap frames and seats. Our car is sitting at the body shop right now, and we do not feel safe driving it until the seats are fixed. This is the 3rd Mazda we have owned, and it will be the last after all of the dealers and shop refusing to address these concerns. I think Mazda should give us about $9,000 for our trouble and come pick this vehicle up so we can purchase something that is safe.

  Business Response

  Date: 09/12/2024

  To whom it may concern, 

  While we empathize with your circumstances, Mazda respectfully declines to offer any compensation for the accident. 

  Thank you for your understanding.

  Customer Answer

  Date: 09/12/2024

  My main concern is not compensation, its a safe vehicle. And after hearing about hundreds of issues with your seats being loose, especially after an accident, I'm concerned for our safety as a family. Sad part is you even replaced some of these faulty seats under warranty for safety concerns at more than one dealership. Are you telling me that youre not willing to replace a recurring safety problem that Mazdas have? Shouldnt this be a recall? Im not sure after this interaction that we will be keeping this Mazda, and I may not even go pick it back up. I will make sure that people know about this, and know how Mazda acts in responses when confronted about major safety concerns of their vehicles. I will make sure that the ***** gets all the details of this accident, and your lack of cooperation in the matter to resolve such a hazardous issue. God bless, and may your Mazda seat stay tight and keep you safe. 

• Initial Complaint

  Date:08/30/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mazda advertises a $500 rebate for Military members. The included members read in part, "disabled veterans". The advertisement fails to disclose that the rebate is only for 100%-disabled veterans. Nowhere is this disclosed. The Mazda message to their dealers doesn't mention it. It is only when the dealership calls Mazda to get the rebate, they are told about the 100% requirement.This is clearly deceptive advertising, but likely doesn't rise to criminality

  Business Response

  Date: 09/02/2024

  To whom it may concern, 

  The program guidelines require Summary of Benefits" letter clearly specifying the percentage of disability. Please obtain and present to your dealership.

  Thank you

• Initial Complaint

  Date:08/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our touch screen display in our 2019 Mazda CX-5 has had issues since buying it in 2019. Within the past year it has gotten progressively worse with buttons randomly clicked on the touch screen, even though no one is touching them. This has potential to be a safety hazard with the navigation system turning off, volume increasing unexpectedly, etc. After investigating causes it was discovered this is a known problem with other models of Mazda cars and SUVs, and unfortunately our model is one affected. It is known as ghost touch. A recall has been put out for other models, but not on ours as of yet. Since this is a known and widespread issue it should be fixed by the manufacturer.

  Business Response

  Date: 09/03/2024

  To whom it may concern, 

  If you have not, please reach out to the customer experience center to discuss further. 

  Thank you

• Initial Complaint

  Date:08/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been having constant issues with car accelerating, causing the car to speed up at times that its not suppose to. Also, the car sounds like its an old car and its a 2024. When I took it to the dealer they oiled and this fixed it. But it shouldnt have to be done given the age of the vehicle. And the car although not speeding up all the times does speed up on its on and shouldnt when not being made to do so by the driver. This is unsafe. Ive taken the car to dealer as I said before to get checked out, but since it wasnt done in the presence and they havent heard of it being done there is nothing to fix. But this is a scary feeling not knowing when this car will speed up on its own.

  Business Response

  Date: 08/19/2024

  Please provide the Vehicle Identification Number so we can look up your information. 

• Initial Complaint

  Date:08/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We requested a buyback request in March regarding the issues below. We still seeking a resolution and the response has been lackluster. Apple CarPlay Connectivity: The system only connects about 40% of the time, and even when it does, it is likely to disconnect during drives. Restarting the vehicle is often the only remedy, an impractical solution especially when on the road. Notably, my phone functions without issue in other vehicles equipped with Apple CarPlay.Persistent Seatbelt Warning: The seatbelt warning alarm continues to sound until the vehicle is turned off, not accommodating brief moments when unfastening is necessary, such as when tending to my child with special needs while parked. This necessitates turning off the vehicle to silence the alarm, which is excessively burdensome.Headlight Issues and Dealership Inconveniences: I have visited the dealership multiple times for headlight malfunctions. Unfortunately, due to scheduling errors and staffing issues, these visits often ended without resolution, wasting valuable time and leaving the vehicles issues unaddressed.MSRP Reduction: The discovery of a $4,000 MSRP reduction for this model after purchase, a change not communicated beforehand, has significantly impacted my perception of Mazdas transparency and fairness.Loud Engine Idle Noise: An unusually loud noise from the engine while idling suggests potential underlying issues, adding to my concerns regarding the vehicle's overall quality and reliability.Transmission Irregularities: Experiencing instances where the vehicle fails to move in reverse or drive despite being in gear raises alarming safety concerns. These instances underscore my lack of confidence in the vehicle's dependability and an apparent safety issue.

  Business Response

  Date: 08/19/2024

  To whom it may concern,

  Mazda has reviewed your request and determine your vehicle is not a repurchase candidate. Compensation has been provided for the **** reduction. 

  Thank you

• Initial Complaint

  Date:08/07/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 10th, I purchased a brand new Mazda CX-30 2024 carbon edition with 30 miles. I paid $33,000 for this vehicle. On August 2nd, I received an alert on my dashboard that the car that the cars transmission needed to be inspected. Additionally, the I-Activasense alert activated as well stating that safety support on my car may not be working properly. I took the car into the dealership on August 3rd to find out that I need the entire transmission replaced. On a car that now has 1066 miles. I have had this vehicle for a month. This is unacceptable. When I spoke to Mazda they informed me that the transmission is back ordered for 60 days and wont get here until end of September. I tried to get the Mazda city MaGrath dealership to work with me on either swapping the car or voiding my loan. To which they said to take this issue with corporate and they didnt want to help. I took this issue to corporate and was assigned a case worker who never answers my calls. I feel as though nothing is being done on this matter. This car is a month old to me. It should not be having to have major work done a month in to ownership. I want Mazda corporate to own up to their mistake and either swap out my vehicle for a different one at NO LOSS to me. If they can not do this, I want my loan voided and Ill take my business elsewhere. If this is how Mazda handles business, I do not want any vehicle from them. I do not feel safe in this vehicle, additionally if I try to sell this car in the future; buyers will not want this as it has major work done. This makes the car worth so much less already.

  Business Response

  Date: 08/09/2024

  To whom it may concern, 

  Please continue working with ******** in the **** Based on her case notes, she is working to expedite the transmission. 

  Regards

  Customer Answer

  Date: 08/09/2024

  I do not accept this response, *** already told ******** that I dont want this vehicle. I want to do a buy back. This vehicle is NOT reliable. I drive around my brother who has a disability to and from school. I need to be put in another vehicle. This entire situation is causing so much stress and anxiety. The vehicle was purchased because I was expecting a reliable vehicle. 
  

  additionally, ******** never replies to my phone calls or emails. This is unacceptable. If I have to take legal actions i will. I need a different vehicle, plus the down payment and first payment I made to the car. 

  Business Response

  Date: 08/09/2024

  Based on the history, the repair order was opened 8/2/24. The lemon law criteria for you state has not been met so please allow Mazda to repair the vehicle under the terms of the warranty. 

  Customer Answer

  Date: 08/13/2024

  absolutely not. I do not accept this response from the business. How are you going to tell me that my vehicle doesnt qualify for the lemon law.
  

  The transmission went out literally a month with the car!!! If you do not work with me to do a buyback, I will be forced to take legal actions against Mazda corp. I need Mazda to do a buyback, this is absolutely unacceptable. I DO NOT feel safe transporting my disabled brother in this vehicle. This issue needs to be rectified immediately.