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Business Profile

Auto Manufacturers

Volvo Cars Finance North America

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Manufacturers.

Complaints

This profile includes complaints for Volvo Cars Finance North America's headquarters and its corporate-owned locations. To view all corporate locations, see

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Volvo Cars Finance North America has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/28/2022

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We leased a Volvo in 2018 and returned it in 2021. We were allotted ****** miles, but due to Covid, we only drove ****** miles. We didn't go anywhere, except local driving. When we returned the car, we were charged Excessive Wear and Use, because one of the tires was worn 1/32" more than the others. My concern is how can we have excessive wear, when we drove ***** miles less than allocated? And, how can you be sure about that 1/32" of an inch? Looking for support to get Volvo to refund the excessive wear charge.

    • Initial Complaint

      Date:09/12/2022

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a certified pre owned Volvo xc 60 t6 from a certified Volvo dealership.I live in Marthas Vineyard island and knowing I live on this island and their are no dealerships here,if anything is needed to be done with this car I must take the ferry then drive to the nearest dealership located in Hyannis *************.In April of this year, 2022, my cars engine light went on 3 separate times in 3 weeks requiring me immediate repair.This caused extreme logistical difficulties to arrange ferry tickets and missing work And ultimately a complete lack of confidence that tis car would not break down again to the point it might be a lemon.Volvo told me in writing that they will reimburse me for the 3 ferry round trip tickets and the equivalent of a one month lease payment of in total $952.They will not pay and have been running me around for 6 months when a simple check mailed to me or a 1 minute bank transfer payment would put this awful situation behind us.There is always some lame excuse as to why I have not received my refund.I have spent countless hours on the phone and emails trying to resolve this promised in writing refund that I would be paid. Please help me, I do not know whom to turn to . I need your help. Just the anxiety alone has been awful when they say its taken care of and then and I do not receive reimbursement, this is 6 months and counting. They actually called me last Friday night at 7:30 pm to assure me, I clearly know they do not want to repay me and are making this so difficult hoping I will just give up. Please help me!Best regards ***************************** ************

    Volvo Cars Finance North America is NOT a BBB Accredited Business.

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