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Business Profile

Auto Warranty Plans

Hyundai Protection Plan

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Warranty Plans.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/22/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My husband and I both purchased new vehicles. The Bill of Sale for both of our Hyundais are attached. We both had paid for prepaid maintenance which had not been used. I have approximately $500 of unused funds remaining on my account for the prepaid maintenance. My husband should have unused funds also. We both did use the prepaid maintenance for a few years BUT NOT ALL of the years we paid for. I have submitted the Cancellation Notices and Bill of Sales on multiple occasions. I have emailed and also called on multiple occasions. Each time I call, I am told the paperwork wasnt received or when it was, it hasnt been reviewed. I was told there is no estimate as to when the paperwork would be reviewed. One of the times I called, I was told there was still a lien holder on my husbands account, which was paid off years ago. And the car was transferred into mine and his names not my father in laws name, *******************************. Several of the times I have called, I was told neither of us were eligible for refunds but no one has any explanation as to why- just that we are not eligible for refunds for the ***** of unused prepaid maintenance. I was also told their system was down so the hundreds of dollars of unused prepaid maintenance was no refundable because I had used $300 of the $800 and there is a $50 cancellation fee. I cannot accept that a remaining $450 of prepaid maintenance just disappears just because. And my husband is having the same issue. He has approximately 1-2 years of unused prepaid maintenance. Ive never experienced such awful, inconsistent customer service. When I had unused prepaid maintenance with both Jeep and ****** I had no issues. So I was quite surprised when I was told there was no refund eligible on either of our prepaid maintenance plans just because.

    Business Response

    Date: 04/25/2024

    Hyundai Motor Finance (HMF) responded to our customer's concerns via Phone on 4/25/2024 and provided them with a resolution.

    Business Response

    Date: 05/06/2024

    Hyundai Motor Finance (HMF) has identified that this was routed to the incorrect company. Please follow up with the Hyundai Protection Plan (HPP). HPP can be contacted by phone at ************

    Business Response

    Date: 05/08/2024

    Hyundai Motor Finance (HMF) has identified that this was routed to the incorrect company. Please follow up with the Hyundai Protection Plan (HPP) for any concerns related to the service plan. HPP can be contacted by phone at **************

    Customer Answer

    Date: 05/08/2024

    This complaint needs to be routed to the Hyundai Protection Plan, not Hyundai Motor Finance. Theyre two different businesses. 

    Business Response

    Date: 05/08/2024

    Hyundai Motor Finance (HMF) has identified that this was routed to the incorrect company. Please follow up with Hyundai Protection Plan (HPP) for any concerns related to the service plan. 

    Customer Answer

    Date: 05/10/2024

    PLEASE FORWARD THIS TO THE CORRECT BUSINESS. THE BBB FORWARDED THIS TO THE WRONG BUSINESS. I HAVE MESSAGED MULTIPLE TIMES AND LEFT A VOICEMAIL TO LET YOU KNOW THIS. 

    Customer Answer

    Date: 06/25/2024

    I have not received a response from the company aside from them initially saying it was sent to the wrong agency. I have continued my efforts by contacting several dealerships but have yet to get anywhere. 

    Business Response

    Date: 06/26/2024

    Hyundai Motor Finance (HMF) has identified that this was routed to the incorrect company. Please follow up with the Hyundai Protection Plan (HPP) for any concerns related to the service plan. HPP can be contacted by phone at **************

  • Initial Complaint

    Date:10/20/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had my car break down 8/11/23 While I was on a road trip 2 hours from home. I was driving with my husband and 5 year old daughter. The wheel bearing went out at ****** miles (supposed to be good until 85k to 100k miles) I didn't have any options on location to bring it to. I went to a mechanic that could get it fixed so we wouldn't be stranded for days. I called Hyundai warranty department the following week and the representative said as long as I get the work inspected by Hyundai and send in the paperwork and receipts I would be reimbursed. They had an opening 9/28/23. It was inspected and I was told everything was done correctly and it was verified in writing that it was done correctly. I submitted all paperwork and receipts. Last week I was notified it was denied because the work wasn't done by Hyundai. Even though I was told I would be reimbursed after inspection. Even though I have a bumper to bumper and power train warranty. And if I had it brought to Hyundai, leaving us stranded hours away from home, it would have been covered. They said nothing they can do and to contact the Better Business Bureau to file a complaint and request for reimbursement.

    Business Response

    Date: 10/23/2023

    Hyundai Motor Finance (HMF) has identified that this was routed to the incorrect company. Please follow up with the vehicle manufacturer Hyundai Motors ******* (HMA) for any concerns related to the vehicle and safety recalls. HMA can be contacted by phone at **************

    Customer Answer

    Date: 10/24/2023

    This is a warranty issue, not a recall issue. It is a defective part that wasn't recalled.  I keep being told to talk to the warranty customer service department. When I call they are the ones who told me to contact the BBB and file this complaint to you to get any results.  Hyundai is 1 company. There should be an easier way to get results.

    Business Response

    Date: 10/30/2023

    Hyundai Motor Finance (HMF) has shared your concern with the manufacture company. Please follow up with Hyundai Motors ******* (HMA) for any concerns related to the vehicle warranty issues. HMA can be contacted by phone at **************.

Hyundai Protection Plan is NOT a BBB Accredited Business.

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