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Business Profile

Brand Development

Semaphore HQ

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Brand Development.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/12/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We paid $2960 to Semaphore on 1/11/2022 to establish a business entity for my son, who is a minor. On February 4, 2022, I received an email that the ** ********** of ***** did not log their submission, so they were resending it. On April 7, 2022, I contacted the PA ********** of ***** and was told that the application was rejected on March 30, 2022 because a docketing statement was not included, and that we would have to wait another 6-7 weeks for processing. I contacted Semaphore that day and stated that due to the mistakes and the lack of communication from Semaphore, we would like to wait until he was 18 to form a business and would like a refund because the service was essentially not provided. That same day (4/7), I was told that they understood and would issue a check for unfilled services, and would intercept the current filing. I received a check for $570 (which I did not cash), and on May 24, I sent another email requesting a full refund. On May 31, I received a response and was told to call the Chief ************************************************ via phone at *************. This correspondence was with *********************** via email. I called ********************** on 5/31 via phone and spoke with him; he seemed to want to work together to find a resolution we were both happy with. On 5/31/22, he left a voicemail with me stating that he would get back to me the next day. I never heard from him again. I call and leave messages about once a month and do not hear back. At this point, I would like a complete refund, as the promised service was never provided.

Semaphore HQ is NOT a BBB Accredited Business.

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