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Business Profile

Business Process Management

Advantage Solutions

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Business Process Management.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/04/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    For the last two pay periods advantage solutions has withheld my pay. The last check I received was July 10th, 2023. I had quit on july 22nd, 2023, due to rule changes that affected my disability. I have also not received a termination letter when requested. I have emails showing that communication. I am diagnosed with autism and require a headphone to help me focus for work. It also helps me avoid getting over stimulated, and prevents a breakdown. I was told by a BJ's wholesale manager (at the ******, ***** location), that headphones were not allowed. Advantage has a contract with BJ's for handing out product samples. A change that also affected safe transportation to and from work was, required hours to work policy. It basically stated that we could only clock in at 11:15am and could only leave at 5:15pm. This change affected me due to the fact that I rely on public transportation. I originally to this position where I could schedule myself in and do my six hours when I could catch the bus. The bangor bus system is not always reliable so having that flexibility helped greatly.At this point in time I would like to receive my hiring letter, and letter of termination. Along with my back pay, and paystubs. Since I live in subsidized housing this is documentation I need to provide to prevent becoming homeless.

    Business Response

    Date: 08/07/2023

    Hello,

     

    The complaint received is for an employee relations matter, not a complaint pertaining to our business. We would be happy to connect with the former employee if you would be able to provide contact information and name. 

     

    Thanks,
    ***********************
    Vice President ***** ********** Shared Services
    Advantage Solutions
    M: ***************
    ************************************************************|www.advantagesolutions.net

Advantage Solutions is NOT a BBB Accredited Business.

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